Deskside Support Technician

Deskside Support Technician (Asset Management)

*Position Title: Deskside Support Technician

*JOB DESCRIPTION

The position of Deskside Support Technician performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.

The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.

Essential duties for the position include, but are not limited to the following:

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
• Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Provide software break/fix services and replacement of non-warranty assets for end users
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
• Provide warranty and break/fix support for networked printers and scanners
• Provide support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
• Utilize problem management database and systems to track and report on customer calls and requests.
• Communicate technical information to technical and non-technical team and customers.
• Deskside support services as required.
• Asset Management - Inventory/Stock AMDB/CMDB experience is a plus
• Use of ticketing and documentation systems and processes in performing tasks.
• *JOB REQUIREMENTS/QUALIFICATIONS

Experience:

• Requires 5 years of related work experience
• Installing, upgrading, and migrating to Windows 10/11
• Familiar with SCCM, MDT MBAM, BitLocker Encryption
• Understanding of Unique Device Identification
• Understanding of Asset storage/security best practices
• Deploying Windows 10/11 in large enterprises
• Configuring hardware and applications
• Configuring network connectivity
• Configuring access to resources
• Configuring mobile computing
• Configuring backup and recovery options

Desired Certifications:

• CompTia A
• MCSA: Windows 7,8, or 10
• MCSE: Desktop Infrastructure

Other Requirements

• This is an on-site role only, no remote or WFH option.
• Dependent on the customer, the position may require frequent traveling, up to 30%
• Dependent on the customer, the position may require frequent traveling from one location to another location with a personal vehicle (Clean MVR required)
• Dependent on the customer, the position may have a need for frequent overtime and after-hours and on weekends

Job Types: Full-time, Temporary

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $25