Deskside Technician II

Details:

Job Description

Who We Are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Apple iOS device repair and related activities in GSX in support of repairs - including but not limited to: parts ordering, process documentation, and physical diagnostic and repair work.
• Apple Mac and iPhone hardware repair.
• Manage Apple relationship, equipment ordering and repair, and administrative requirements from Apple.
• Manage GSX portal.
• Order and use of Apple / OEM (Original Equipment Manufacturer) approved parts.
• Requires Apple Repair certification.
• Supporting IT equipment in large corporate environment.
• Desktop/laptop tech support (Mac).
• IT equipment Install/Move/Add/Change.
  
  

Job Requirements

Details:

• Certified Apple repair technician, experienced in general iPhone Repair and GSX Portal management.
• Apple Repair certification mandatory.
• 1 year minimum experience in this field.
• Able to uphold a positive attitude at all times, even under stressful conditions
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks
• This is a fully onsite position.
• High School Diploma (required)
  
  

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
  
  

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;