Deskside Support

Allied Digital Services

*Position Title:

Desktop Support Technician

*JOB DESCRIPTION

Essential Duties and Responsibilities:

• Provide onsite support to authorized users in corporate offices, production floors, and warehouses, ensuring adherence to specified SLAs.
• Resolve incidents and problems associated with EUC equipment, including ruggedized devices, barcode scanners, label printers, and other industrial computing hardware.
• Perform reactive troubleshooting to identify and mitigate potential issues, preventing recurrence.
• Support users with network connectivity issues, including access to LAN, print and file services, WAN connectivity, and access to appropriate network segments.
• Provide repair and maintenance for mobile devices, industrial tablets, and handheld barcode scanners as needed.
• Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals) in both office and factory settings.
• Provide software break/fix services and replacement of non-warranty assets for end users in a high-paced manufacturing environment.
• Troubleshoot and support network-connected printers, scanners, and specialized factory printing equipment (e.g., industrial label printers).
• Offer VIP support for essential personnel, ensuring quick resolution of technical issues for critical factory operations.
• Provide on-site hardware support for troubleshooting and problem resolution related to end-user computing technologies across the factory and office locations.
• Support telepresence and audiovisual meeting solutions for meetings, including setups in conference rooms and factory training areas.
• Maintain regular, accurate, and timely communication with internal teams, factory supervisors, and end users regarding support tickets and IT service requests.
• Utilize problem management databases and systems to track and report on customer calls and requests.
• Communicate technical information effectively to both technical and non-technical users across multiple departments.
• Assist in managing IT inventory and asset tracking to ensure optimal stock levels for replacements and repairs.

Job Requirements/Qualifications:

• Experience working in an IT support role in a manufacturing or industrial setting preferred.
• Proficiency with Windows operating systems (Windows 10, Windows 11) and deployment in large enterprises.
• Strong knowledge of data backup solutions and recovery procedures.
• Experience with Endpoint Management Systems (SCCM, Intune, etc.).
• Working knowledge of Active Directory, Group Policy, and user access management.
• Familiarity with configuring and maintaining ruggedized mobile devices and industrial computing hardware.
• Understanding of network connectivity (wired and wireless), including troubleshooting VLAN and IP addressing issues.
• Ability to configure factory floor access points, barcode scanners, and industrial IoT devices.
• Experience with hardware configuration and repair, including printers, label printers, and mobile devices.
• Excellent problem-solving skills and ability to work independently in a fast-paced manufacturing environment.
• Ability to lift and carry IT equipment (monitors, desktop PCs, printers) as needed.
• Strong customer service skills and ability to communicate effectively with production floor workers and corporate personnel alike.
• Certifications such as CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate, or equivalent experience preferred.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $22 - $25