What are the responsibilities and job description for the Customer Relations Specialist position at Allied Mineral Products Holding, Inc.?
Customer Relations Specialist
Allied Mineral Products Holding, Inc. is a leading manufacturer of monolithic refractories worldwide, headquartered in Columbus, Ohio. We are currently seeking a Customer Relations Specialist, who is the frontline representative whose tasks include ensuring every interaction with customers is positive and productive. This person is responsible for processing sales orders, responding to inquiries, addressing concerns and resolving problems swiftly and effectively. This is achieved while maintaining a friendly and professional demeanor. In this role, the Customer Relations Specialist streamlines the process to ensure the order is properly received, entered, processed, shipped and invoiced. This is accomplished through extensive use of the company ERP system, as well as, continual communication with external customers, sales, production, quality, shipping, accounting, and external logistics providers.
Key Duties:
- Builds and develops relationships with customers and sales to ensure a continued partnership.
- Communicates accurate inventory and/or lead time for material which may involve communication with production coordinators to expedite requests at all warehouse and manufacturing locations.
- Coordinates with sales to ensure accurate pricing for all quoted items is approved by management and entered in the ERP system.
- Collects accounts receivable information to the credit department such as credit card information, updated payment terms or delays in payments. This also include the creation of new customers.
- Provides sales order information to the procurement department on all direct shipments from suppliers to customers and resale (TIM) items for stock.
- Collaborates daily with shipping regarding emergency orders, revisions, delays and other issues. When needed, schedule trucks for emergency orders or as back up for the affiliate locations. This will also include obtaining freight quotes.
- Coordinates shipments to the bonded warehouses and maintaining accurate stock levels through an excel spreadsheet. This includes processing sales orders from those locations and relieving inventory.
- Generates Canadian documents (commercial invoice) to ensure shipments get crossed and cleared efficiently at the border.
- Creates new customer ship to addresses in addition to updating existing customer information.
- Processes all invoices daily as orders are shipped by uploading shipping documents from ERP system. This may also require processing Credit or Debit Memos and Material Return Credits.
- Effectively coordinates with customers, sales, production scheduling, and shipping departments, to ensure that orders are processed accurately and delivered on time. This collaborative approach not only enhances the overall customer experience, but also contributes to the company's reputation for reliability and service.
- Occasionally supports Weekend Emergency Rotation.
Qualifications:
- A bachelor’s degree, or equivalent work experience is preferred.
- Previous customer relations experience is a preferred.
- Must have excellent written and verbal communication skills.
- Must be proficient in MS Office applications and have accurate data entry skills.
- Requires attention to detail and independent problem-solving skills.
- Must have strong mathematical and computation skills.
- Must be dependable and punctual.
- Must be able to work in a team environment.
Working Environment
- Office work environment.
- Required to follow Allied Mineral Products’ Safety & Health policy and wear Personal Protective Equipment (PPE) as appropriate.
Allied Mineral Products offers competitive wages, health, dental, STD, LTD, ESOP retirement plan and profit sharing. Passing a drug screen is required prior to starting work should an offer be made.
Allied Mineral Products Holding, Inc. is an Equal Opportunity Employer/Veterans/Disabled.
