IT Help Desk Technician

Are you an experienced IT Desktop Technician looking for a rewarding opportunity to support a dynamic organization? Join our team as a Desktop Technician in a full-time, on-premise position. In this role, you'll serve as the first line of support for our IT operations, providing assistance to our offices in the US, Mexico, and jobsites. Your responsibilities will include incident and service request handling, troubleshooting, maintaining IT assets, and ensuring the security and privacy of our networks and systems. Great benefits, workout facility, and work parties monthly! Interviews starting today - don't wait! Duties:

• Provide initial user support through various channels, including ticketing systems, email, phone, and Microsoft Teams.
• Diagnose and resolve technical hardware and software issues efficiently.
• Escalate requests when necessary to ensure timely problem resolution.
• Maintain the security and privacy of our networks and computer systems.
• Keep an accurate inventory of all IT assets.
• Maintain comprehensive technical documentation and service catalog within our knowledgebase.
• Collaborate with team members, users, and suppliers to deliver exceptional service.
• Adapt to changing circumstances to meet organizational objectives.

• High School Diploma, GED, or equivalent.
• 1-4 years of prior IT Desktop experience or a similar IT role.
• Hands-on experience in diagnosing and resolving basic technical issues.
• Strong written and verbal communication skills.
• Exceptional problem-solving abilities.
• Outstanding organizational and time management skills.