IT Help Desk Technician

Are you a tech-savvy problem solver with a passion for delivering exceptional customer experiences? We’re seeking a dynamic Tech Support Specialist who thrives on providing outstanding support and is dedicated to helping customers resolve technical issues with empathy and professionalism. In this role, you’ll combine your technical expertise with a customer-first mindset to ensure our users are fully supported and empowered, leaving them with a seamless experience every time. Requirements:

• 3 year of experience with imaging processes and handling device setups.
• Strong troubleshooting skills in a help desk environment.
• Knowledge of Mobile Device Management (MDM) systems.
• Proficiency in using KACE for imaging and managing multiple devices.
• Detail-oriented with a strong customer service focus and team-oriented mindset.
  
  

Duties:

• Provide hardware support, including imaging and configuring laptops and other devices.
• Use KACE system to manage the imaging process across multiple devices simultaneously.
• Troubleshoot and resolve basic technical issues related to hardware and software.
• Collaborate with the team to ensure efficient and effective device deployment.
• Deliver excellent customer service by ensuring timely, accurate, and detail-oriented support for users.
  
  

Salary: $38,000 - $43,000