What are the responsibilities and job description for the People Operations Manager position at Allied Public Adjusters?
If we gave you the opportunity to build and lead the people function in a high-performance organization, would you take it?
At Allied Public Adjusters, we’re on a mission to set the gold standard in property damage claims representation. Since 1997, we’ve combined state-licensed expertise with an elite in-house team of legal professionals, construction estimators, accountants, and adjusters. We don’t just process claims—we fight for the truth.
If you’re ready to own talent acquisition, people strategy, and culture at a company where leadership, impact, and high performance define success, this is your opportunity.
Core Values We show up with GRIT
Go-Getters, Relationship Builders, Intelligent Experts, Truth Champions
RoleWe are seeking a People Operations Manager to own, build, and execute our people strategy from recruiting to performance management and beyond. You will be responsible for leading the full employee lifecycle, ensuring our team is engaged, high-performing, and aligned with our mission.
This is a high-impact role—ideal for someone who thrives in recruiting top talent, building culture, and implementing people-first initiatives. Initially, you will be hands-on in talent acquisition, leading full-cycle recruiting. As we grow, you will help build a scalable people operations function.
This is an in-person role based in Glendale, CA, with the possibility of working hybrid after a training period. Please note that while this position will primarily work from one location, there may be occasions when travel to the other office (Newport Beach) is required based on business needs.
Responsibilities Talent Acquisition & Recruiting (Initial Priority)
Recruiting & Talent Acquisition
Salary
We are not just another company—we are a team of passionate professionals committed to advocacy, fairness, and truth. As our People Operations Manager, you will have the autonomy and ownership to build a best-in-class people function while making a lasting impact on our culture and team.
If you are a builder, a leader, and a champion for people, we want to hear from you!
At Allied Public Adjusters, we’re on a mission to set the gold standard in property damage claims representation. Since 1997, we’ve combined state-licensed expertise with an elite in-house team of legal professionals, construction estimators, accountants, and adjusters. We don’t just process claims—we fight for the truth.
If you’re ready to own talent acquisition, people strategy, and culture at a company where leadership, impact, and high performance define success, this is your opportunity.
Core Values We show up with GRIT
Go-Getters, Relationship Builders, Intelligent Experts, Truth Champions
RoleWe are seeking a People Operations Manager to own, build, and execute our people strategy from recruiting to performance management and beyond. You will be responsible for leading the full employee lifecycle, ensuring our team is engaged, high-performing, and aligned with our mission.
This is a high-impact role—ideal for someone who thrives in recruiting top talent, building culture, and implementing people-first initiatives. Initially, you will be hands-on in talent acquisition, leading full-cycle recruiting. As we grow, you will help build a scalable people operations function.
This is an in-person role based in Glendale, CA, with the possibility of working hybrid after a training period. Please note that while this position will primarily work from one location, there may be occasions when travel to the other office (Newport Beach) is required based on business needs.
Responsibilities Talent Acquisition & Recruiting (Initial Priority)
- Own and execute full-cycle recruiting: sourcing, screening, interviewing, and hiring across all departments (sales, operations, claims, leadership).
- Develop and implement a strategic hiring plan that aligns with growth objectives.
- Build and maintain a strong talent pipeline to proactively meet future hiring needs.
- Partner with hiring managers to define role requirements, team fit, and ideal candidate profiles.
- Ensure a world-class candidate experience that reflects Allied’s values.
- Champion company culture, ensuring our values are reflected in every aspect of the employee experience.
- Lead performance management, including goal setting, feedback cycles, and career development initiatives.
- Develop employee engagement programs that drive retention and morale.
- Act as a trusted advisor to employees and leadership, providing support on team dynamics, performance, and growth.
- Implement training and development programs to upskill our workforce.
- Oversee onboarding and offboarding processes to ensure seamless transitions.
- Maintain employee records and optimize HRIS systems for efficiency.
- Support compensation, benefits, and recognition programs to enhance employee satisfaction.
- Address employee relations matters with professionalism, discretion, and alignment with company values.
- Partner with legal counsel and HR consultants to ensure compliance while focusing on strategic people initiatives.
Recruiting & Talent Acquisition
- Time-to-Hire – Reducing time-to-fill open roles while ensuring quality hires.
- Offer Acceptance Rate – Improving the percentage of job offers accepted by candidates.
- Candidate Pipeline Strength – Ensuring a steady flow of qualified candidates.
- Cost-per-Hire – Optimizing recruiting efficiency while maintaining quality.
- Quality of Hire – Ensuring new hires meet or exceed performance expectations at their 90-day and 6-month performance reviews.
- New Hire Ramp-Up Time – Reducing the time it takes for new employees to reach full productivity.
- Training Completion & Effectiveness – Ensuring employees complete required training and apply learned skills.
- Employee Retention Rate – Driving engagement and reducing turnover.
- Turnover by Performance Level – Tracking retention of high performers vs. low performers.
- Culture & Engagement Metrics – Maintaining high levels of employee satisfaction and morale.
- Employee Net Promoter Score (eNPS) – Measuring employee satisfaction and overall sentiment toward the company.
- Manager Effectiveness Score – Ensuring leadership effectiveness in employee development and engagement.
- Performance Review Completion Rate – Ensuring timely and effective feedback cycles.
- Hiring Manager Satisfaction – Ensuring smooth and effective hiring processes.
- Built a best-in-class hiring process that efficiently attracts and selects top talent.
- Implemented scalable performance management systems to drive accountability and growth.
- Developed and launched culture-building initiatives that strengthen engagement and alignment with company values.
- Optimized onboarding and training programs to accelerate employee success.
- Created a talent pipeline strategy to proactively support hiring needs.
- Supported leadership in making data-driven people decisions that improve retention and performance.
- 5 years of experience in HR/People Operations.
- 2 years of management experience.
- Proven track record of full-cycle recruiting and hiring top talent.
- Strong expertise in employee engagement, performance management, and people strategy.
- People-first mindset—you are passionate about building culture and enhancing the employee experience.
- Ability to influence and partner with leadership to drive organizational success.
- Experience with HRIS systems and recruiting tools.
- Excellent communication and relationship-building skills.
- SHRM or HRCI certification (preferred but not required).
Salary
- Base Salary: $90,000 – $120,000 10% bonus
- 401k (3% non-elective)
- Health and dental insurance options
- Car & phone allowance
- Generous paid holidays and PTO
- Career advancement opportunities
We are not just another company—we are a team of passionate professionals committed to advocacy, fairness, and truth. As our People Operations Manager, you will have the autonomy and ownership to build a best-in-class people function while making a lasting impact on our culture and team.
If you are a builder, a leader, and a champion for people, we want to hear from you!
Salary : $90,000 - $120,000
