What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Allied Staff Augmentation Partners, Inc.?
Looking for energetic and personable candidates who have a good customer service personality that can talk with customers and field workers all day with a good attitude even during stressful or busy times. Being coachable/trainable because there is so much to learn with this position.
High Level Project Overview:
Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.
Top “must have” skill sets:
1) multi-tasking (handling changing priorities constantly)
2) computer based skills (all Windows applications, typing, etc.)
3) good customer service skills (talking to customers)
4) data analysis (review multiple information sources to determine appropriate action)
Top “nice to have” skill sets:
o Dispatch skills (call centers, 911 operations centers, utilities, etc.)
Work schedule:
o Rotating Shift Work / 8 week schedule
Overtime is required for this position. Weather situations dictate overtime as well as having to fill vacant shifts to ensure staffing levels are adequate.
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Experience:
- review multiple information sources: 3 years (Preferred)
- Windows applications: 3 years (Preferred)
- Call center: 3 years (Preferred)
- call center, 911 operations, utilities: 2 years (Preferred)
Ability to Commute:
- Norfolk, VA (Required)
Work Location: In person
Salary : $22
