Security Command Center Specialist

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Allied Universal® is hiring a Security Operations Specialist. The Control Center operates 24 hours per day, 365 days per year, and is a critical component in ensuring on time, uninterrupted coverage of identified post locations and accurate pay for security professionals. An integral part of our Control Center is a real-time schedule monitoring system that records the actual arrival and departure times of officers at their assigned posts. This position is required to be in-office full-time. Successful Operations Specialists are experts in leveraging our technology to ensure the Field can execute their duties in service delivery. They have keen attention to detail, excellent interpersonal skills, excellent multi-tasking capabilities, and understand how to follow Standard Operating Procedures.

RESPONSIBILITIES:

• Identify unscheduled shifts prior to shift start time and ensure that post is filled
• Identify scheduled shifts where our security professional has failed to log in/out and take appropriate action to get post covered; adjust schedules to reflect what happened in real time, notate for reporting
• Create attendance exception record based on changes to schedules where appropriate
• Respond to emergency situations by contacting appropriate personnel and documenting with incident reports.
• Train/retrain security professionals on call in procedure
• Monitor periodic/safety check calls and respond appropriately
• Give feedback to account managers, by way of Notes in schedules or e-mails on anything that needs to be corrected at their accounts concerning their employees, or site schedules
• Keep supervisor informed of significant issues
• Support the new Domo – AUS Branch management change notification process. Assist with client notifications of changes
• Service channel access to ensure requests are replied to and closed out properly for proper invoicing

QUALIFICATIONS:

• Be at least 18 years of age for unarmed roles; 21 years of age for armed roles
• Possess a high school diploma or equivalent, or five (5) years of verifiable experience
• Minimum of two (2) years of military, law enforcement, government, or security experience
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  *A valid driver’s license will be required for driving positions only

PREFERRED QUALIFICATIONS:

• One (1) or more years of Service Assurance/Command Center experience
• Prior call center experience
• 24 hour Scheduling experience
• Experience with Quiver, TrackTix, Securitime, Winteam, Ehub, LMS, mettel/Monarch and/or MetTel
• Experience with incident triage and response for all field personnel

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.