Member Service Representative

Job Description

$30 per hour
Full time or Part time (Remote)

Weekend shifts available

We are looking for a dynamic and customer-focused Member Service Representative to join our team. As a Member Service Representative, you will be the first point of contact for our valued members, providing exceptional customer service and managing all inquiries and concerns in a timely, efficient, and friendly manner. This is a fantastic opportunity to join a growing company in an exciting industry and make a positive impact on customers.

Key Responsibilities:

• 
  Provide exceptional customer service to all members through various channels, including phone, email, and live chat
• Address and resolve all inquiries, concerns, and issues from members in a timely and professional manner
• Build and maintain strong relationships with members, going above and beyond to ensure their satisfaction
• Maintain accurate and up-to-date member records in our database
• Assist with the onboarding of new members and ensure a seamless experience
• Stay up-to-date on company products, services, and policies to provide accurate information to members
• Collaborate with other team members to improve processes and enhance the overall member experience
• Meet and exceed performance targets and goals set by the company
• Handle any customer complaints with empathy and find effective solutions
• Provide feedback to management on customer trends, issues, and suggestions for improvement

Qualifications:

• 
  High school diploma or equivalent, college education preferred
• 1-2 years of experience in a customer service role, preferably in a membership-based organization
• Excellent communication skills, both written and verbal
• Proficient in using various communication channels, including phone, email, and live chat
• Strong problem-solving and conflict resolution skills
• Ability to multitask and work in a fast-paced environment
• A positive attitude and a passion for providing exceptional customer service
• Strong attention to detail and ability to maintain accurate records
• Knowledge of CRM software and Microsoft Office suite
• Ability to work independently and as part of a team
• Flexibility to work a variety of shifts, including evenings and weekends if needed

Why Work for Us?

• 
  Competitive salary and benefits package
• Remote work opportunities with a flexible schedule
• A supportive and inclusive work environment that values diversity
• Opportunities for growth and development within the company
• Exciting and unique industry with a growing customer base
• A chance to make a positive impact on customers and the environment through our ethical and sustainable practices

If you are passionate about providing exceptional customer service, have a positive attitude, and enjoy working in a fast-paced and dynamic environment, we want to hear from you!

About Alligator Home Inc.

alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.

alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.

alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.

For more information, please visit https://alligatortek.com.