What are the responsibilities and job description for the Call Center Agent - Remote / Office position at alligatorteks?
Job Description
Alligatorteks is a growing tech company that specializes in creating innovative digital solutions for businesses. Our team of talented individuals works together to provide top-notch services and professional support to our clients. We are currently seeking a highly motivated and skilled Call Center Agent to join our team in a remote or office-based role.
Job Overview:
As a Call Center Agent, you will be responsible for handling inbound and outbound customer calls, providing excellent customer service, and assisting with various tasks to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask and problem-solve effectively. This is a unique opportunity to join a dynamic and fast-paced company with room for growth and advancement.
Key Responsibilities:
Manage incoming and outgoing customer calls in a timely and professional manner- Collect and update customer information accurately
- Provide customers with product and service information
- Solve customer inquiries and complaints promptly and efficiently
- Escalate complex issues to the appropriate departments for resolution
- Maintain a high level of customer satisfaction through excellent service
- Utilize computer systems to track, gather information, and communicate with customers
- Meet and exceed performance targets and metrics on a daily, weekly, and monthly basis
- Collaborate with team members and other departments to improve processes and procedures
Qualifications:
High school diploma or equivalent- 1-2 years of experience in customer service or call center role
- Excellent verbal and written communication skills
- Ability to handle multiple tasks and customers simultaneously
- Strong problem-solving skills and ability to adapt to different situations
- Proficient in using computer systems and software
- Positive attitude and customer-oriented mindset
- Ability to work independently and in a team environment
- Flexible to work in a remote or office setup based on team needs
Why Work with Us?
Competitive salary and benefits package- Flexible working hours and remote working options
- Career growth and training opportunities
- Dynamic and inclusive work culture
- Opportunity to work with top clients and cutting-edge technologies
- Chance to make a significant impact and be part of a growing team
At Alligatorteks, we believe in hiring and grooming top talent to build a strong and diverse workforce. If you have the skills and enthusiasm to excel in a fast-paced, client-driven environment, we want to hear from you. Apply now and become part of our dynamic team!
About alligatorteks
alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.
alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.
alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.
For more information, please visit https://alligatortek.com.
