Call Center Agent (ASAP)

Department: Communiboost

Location: San Antonio, TX

Compensation: $18.00 - $28.00 / hour

Description

Position Overview:
Communiboost seeking a motivated and customer-focused Call Center Agent to join our team immediately. This role involves answering inbound calls, assisting customers with their inquiries, troubleshooting issues, and ensuring a positive experience with Communiboost. The ideal candidate will be able to manage a high call volume while maintaining professionalism and accuracy.

Salary Range: $18.00 - $28.00 per hour
Location: San Antonio, TX

Key Responsibilities

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  Customer Interaction: Handle inbound calls from customers, addressing inquiries, providing information, and resolving issues.


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  Product and Service Assistance: Provide knowledgeable responses to questions regarding Communiboost's services, promotions, and general inquiries.


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  Issue Resolution: Resolve customer issues effectively by identifying solutions and, when necessary, escalating calls to a supervisor or relevant team.


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  Data Entry: Accurately document call details, update customer records, and ensure data integrity within our system.


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  Follow-Up: Conduct follow-up calls or send emails to ensure customer concerns are resolved to their satisfaction.


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  Team Collaboration: Work closely with team members and other departments to address client needs and improve overall service quality.

Skills, Knowledge and Expertise

• High school diploma or equivalent


• Strong verbal communication skills with a customer-first attitude.


• Proficiency in basic computer applications and experience with CRM systems is a plus.


• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.


• Problem-solving skills and ability to remain calm under pressure.

Benefits

• Health, dental, and vision insurance


• 401(k) plan with company match


• Paid time off and holidays


• Professional development and training opportunities


• Collaborative and innovative work environment

If you're a detail-oriented professional with strong data management skills, we'd love to have you join our team. Please submit your resume and a brief cover letter explaining your interest in the role.