What are the responsibilities and job description for the Call Center Agent position at Hustle Notice Biz?
Job Description
We are seeking a dedicated and professional Call Center Agent to join our team. The Call Center Agent will be responsible for handling inbound and outbound calls, providing information about our services, and ensuring that customer inquiries and concerns are addressed effectively. This role is critical to maintaining high customer satisfaction and building lasting relationships with our clients.
Department Linked Light Pulse Employment Type Full Time Location San Antonio, TX Workplace type Onsite Compensation $36,000 - $50,000 / year Reporting To
Key Responsibilities
Responsibilities
Skills & Qualifications
Benefits:
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Apply Now
We are seeking a dedicated and professional Call Center Agent to join our team. The Call Center Agent will be responsible for handling inbound and outbound calls, providing information about our services, and ensuring that customer inquiries and concerns are addressed effectively. This role is critical to maintaining high customer satisfaction and building lasting relationships with our clients.
Department Linked Light Pulse Employment Type Full Time Location San Antonio, TX Workplace type Onsite Compensation $36,000 - $50,000 / year Reporting To
Key Responsibilities
Responsibilities
- Handle inbound and outbound customer calls promptly and professionally
- Provide accurate information regarding services and resolve customer issues or concerns
- Document customer interactions in a clear and organized manner
- Upsell or cross-sell products and services when appropriate
- Maintain a high level of customer satisfaction through effective communication and problem-solving
- Collaborate with team members and management to improve call center performance
- Meet or exceed performance goals and metrics set by the company
- Follow company protocols and guidelines for customer interactions
- Assist in other duties as needed to support call center operations
Skills & Qualifications
- Proven experience in a customer service or call center role is preferred
- Excellent communication and listening skills
- Strong problem-solving abilities and attention to detail
- Ability to handle challenging situations with professionalism and empathy
- Proficient in using computer systems and software
- Strong multitasking and time-management skills
- Ability to work independently and as part of a team
- High school diploma or equivalent required
Benefits:
- Competitive salary
- Opportunities for career growth and advancement
- Health and wellness benefits
- Paid time off and holidays
- A supportive and collaborative work environment
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Apply Now
Salary : $36,000 - $50,000
