What are the responsibilities and job description for the Call Center Agent position at Curate Corp Voice?
Job Title: Call Center Agent
Location: San Antonio, TX
Reports To: Call Center Supervisor
Job Overview:
We are seeking a dedicated and motivated Call Center Agent to join our team and provide exceptional customer service. The ideal candidate will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience. As a Call Center Agent, you will play a crucial role in enhancing customer satisfaction and loyalty by delivering accurate information and support.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries professionally and efficiently.
- Provide information regarding products, services, and company policies.
- Resolve customer complaints and issues in a timely manner to ensure customer satisfaction.
- Document all customer interactions and update customer records accurately.
- Identify opportunities for upselling services or products.
- Follow scripts and guidelines to ensure consistency and quality in responses.
Qualifications:
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in a customer service or call center role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage time effectively.
- Proficiency in using computer systems and call center software.
Salary : $19 - $23
