What are the responsibilities and job description for the Call Center Agent position at Linked Light Pulse?
Department: Linked Light Pulse
Location: San Antonio, TX
Compensation: $36,000 - $50,000 / year
Job Description:
We are seeking a dedicated and professional Call Center Agent to join our team. The Call Center Agent will be responsible for handling inbound and outbound calls, providing information about our services, and ensuring that customer inquiries and concerns are addressed effectively. This role is critical to maintaining high customer satisfaction and building lasting relationships with our clients.
Key Responsibilities
Responsibilities:
Handle inbound and outbound customer calls promptly and professionally
Provide accurate information regarding services and resolve customer issues or concerns
Document customer interactions in a clear and organized manner
Upsell or cross-sell products and services when appropriate
Maintain a high level of customer satisfaction through effective communication and problem-solving
Collaborate with team members and management to improve call center performance
Meet or exceed performance goals and metrics set by the company
Follow company protocols and guidelines for customer interactions
Assist in other duties as needed to support call center operations
Skills & Qualifications:
Proven experience in a customer service or call center role is preferred
Excellent communication and listening skills
Strong problem-solving abilities and attention to detail
Ability to handle challenging situations with professionalism and empathy
Proficient in using computer systems and software
Strong multitasking and time-management skills
Ability to work independently and as part of a team
High school diploma or equivalent required
Benefits:
Competitive salary
Opportunities for career growth and advancement
Health and wellness benefits
Paid time off and holidays
A supportive and collaborative work environment
Salary : $36,000 - $50,000
