What are the responsibilities and job description for the Call Center Agent position at Think Tell Junction?
Job Ad: Call Center Agent Think Tell Junction (San Antonio, TX)
Job Title: Call Center Agent
Company: Think Tell Junction
Location: San Antonio, TX
Salary: $17 - $23 per hour
Job Type: Full-Time
About Us:
Think Tell Junction is a dynamic and innovative company specializing in providing exceptional products and services to our clients. Based in San Antonio, we pride ourselves on our customer-centric approach and commitment to excellence. Our team is dedicated to building lasting relationships with clients and helping them achieve their goals.
Job Description:
We are
is seeking a professional and customer-focused Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, and provide exceptional service. The ideal candidate will have strong communication skills, a positive attitude, and the ability to resolve issues efficiently.
Responsibilities:
- Answer inbound calls and respond to customer inquiries in a timely and professional manner.
- Make outbound calls to follow up on customer requests or promote company services.
- Resolve customer concerns and provide accurate information about products and services.
- Maintain customer records by updating account information in the system.
- Collaborate with other departments to ensure customer satisfaction and seamless issue resolution.
- Meet performance targets, including call handling time and customer satisfaction metrics.
- Follow company policies and procedures to ensure compliance and maintain high service standards.
Skills Required:
- High school diploma or equivalent; additional education is a plus.
- Excellent verbal communication and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with basic computer applications and call center software.
- Ability to multitask and stay organized in a fast-paced environment.
Benefits:
- Competitive hourly wage ranging from $17 to $23.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional growth and advancement.
- Supportive and collaborative work environment.
If you’re eager to kickstart your career in sales and make a difference, apply today to join Think Tell Junction as an Call Center Agent !
Salary : $17 - $23
