What are the responsibilities and job description for the Call Center Agent position at Think Tell Junction?
Job Ad: Call Center AgentThink Tell Junction (San Antonio, TX)
Job Title: Call Center Agent
Company: Think Tell Junction
Location: San Antonio, TX
Salary: $17 - $23 per hour
Job Type: Full-Time
About Us:
Think Tell Junction is a dynamic and innovative company specializing in providing exceptional products and services to our clients. Based in San Antonio, we pride ourselves on our customer-centric approach and commitment to excellence. Our team is dedicated to building lasting relationships with clients and helping them achieve their goals.
Job Description:
We are seeking a motivated and dedicated Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a pivotal role in delivering exceptional customer service and support to our clients. Your primary responsibility will be to handle incoming calls from customers, addressing their inquiries, resolving issues, and providing information about our products and services.
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely manner.
- Provide accurate information regarding products and services to customers.
- Resolve customer complaints and issues with empathy and efficiency.
- Document customer interactions and maintain detailed records in the system.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Collaborate with team members to improve service delivery and customer satisfaction.
Skills Required:
- High school diploma or equivalent; further education is a plus.
- Proven experience in a call center or customer service role preferred.
- Strong communication skills, both verbal and written, with a friendly tone.
- Ability to handle difficult situations and resolve conflicts professionally.
- Proficient with computer systems and basic software applications.
- Excellent time management and multitasking abilities to handle high call volumes.
Benefits:
- Competitive hourly wage ranging from $17 to $23.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional growth and advancement.
- Supportive and collaborative work environment.
If you’re eager to kickstart your career in sales and make a difference, apply today to join Think Tell Junction as an Call Center Agent!
Salary : $17 - $23
