What are the responsibilities and job description for the Call Center Agent *ASAP position at Daily Dot Art?
About Us
Welcome to Daily Dot Art, your premier destination for creative and innovative digital graphic design solutions. We have quickly established ourselves as a leading force in the industry, delivering exceptional designs that captivate audiences and elevate brands.
Job Description
The Call Center Agent will handle incoming and outgoing calls, address customer inquiries, and resolve issues efficiently while maintaining a high level of professionalism. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Location: San Antonio, TX
Job: Full time
Pay: $16.50 - $24.00 per hour
Responsibilities
Welcome to Daily Dot Art, your premier destination for creative and innovative digital graphic design solutions. We have quickly established ourselves as a leading force in the industry, delivering exceptional designs that captivate audiences and elevate brands.
Job Description
The Call Center Agent will handle incoming and outgoing calls, address customer inquiries, and resolve issues efficiently while maintaining a high level of professionalism. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Location: San Antonio, TX
Job: Full time
Pay: $16.50 - $24.00 per hour
Responsibilities
- Address customer inquiries, concerns, and complaints in a courteous and professional manner.
- Accurately document customer interactions and update records in the company database.
- Resolve issues promptly or escalate them to the appropriate department when necessary.
- Process orders, track shipments, and provide updates to customers.
- Assist with scheduling appointments and coordinating services as needed.
- Meet individual and team performance metrics, including call handling time and customer satisfaction scores.
- High school diploma or equivalent
- Excellent verbal communication skills with a friendly and professional demeanor.
- Strong problem-solving skills and attention to detail.
- Proficiency in using computer systems and customer relationship management (CRM) software.
- Ability to multitask and remain calm under pressure.
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Access to exclusive digital art resources and tools.
Salary : $16 - $24
