What are the responsibilities and job description for the Remote Call Center Agent position at alligatorteks?
Job Description
Company Overview: Alligatorteks is a rapidly growing software development company that specializes in custom software solutions for businesses of all sizes. We are dedicated to providing exceptional customer service through our team of talented and driven individuals. Join our team and help us revolutionize the tech industry!
Job Description:
We are seeking a highly motivated and customer-oriented Remote or Office Call Center Agent to join our expanding team at Alligatorteks. As a Call Center Agent, you will be responsible for answering incoming calls from clients and providing them with exceptional customer service and support. This is a full-time position with a competitive salary and benefits package.
Key Responsibilities:
- Answer incoming calls from clients and provide them with product and service information
- Resolve customer inquiries and concerns in a professional and timely manner
- Update client information in the company database
- Utilize various software and systems to assist customers
- Collaborate with team members and other departments to address customer needs
- Meet and exceed customer service expectations and goals
- Participate in ongoing training and development to improve overall performance
- Strive to attain overall team and company goals
Qualifications:
- High school diploma or equivalent
- Previous experience in a customer service or call center role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and effectively manage time
- Proficient in computer systems and software
- Flexible and adaptable to change
- Team player with a positive attitude
Why Work for Alligatorteks?
- Competitive salary and benefits package
- Opportunity for growth and advancement within the company
- Collaborative and supportive team environment
- Regular training and development opportunities
- Diverse and inclusive workplace
- Work-life balance with flexible scheduling options
- Opportunity to work remotely or in a modern office space
Join our team at Alligatorteks and become a part of a dynamic and innovative company dedicated to customer satisfaction. Apply now to kick-start your career as a Remote or Office Call Center Agent!
About alligatorteks
alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.
alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.
alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.
For more information, please visit https://alligatortek.com.