Supervisor Business Services

Department: 31005014 AHMHI Clinical Schedule Support MPLS
Shift: Day (United States of America)
Hours: 40
Contract: Non-Union-NCT
Weekend Rotation: Other
Job Profile Summary: Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Job Description:

Supervises business support areas in a single specialty or multi-specialty site. Organizes work site and work processes to optimize service and operational efficiencies.

Principle Responsibilities

• Plans, coordinates, and directs business operations.
  • Coordinates registration/scheduling.
  • Manages medical billing charge entry.
  • Maintains medical records.
  • Coordinates patient care coordination.
  • Directs patient service representatives.
  • Supports ongoing process improvement and problem resolutions.
  • Implements policies, and procedures.
• Manage and develop staff and work teams.
  • Coordinates with recruitment in selecting and retaining qualified applicants.
  • Trains and orients new staff.
  • Manages the performance of staff, including; coaching, recognizing, and delivering annual performance reviews.
• Address patient concerns.
  • Works with providers and staff to address patient and/or family member concerns.
  • Takes appropriate action to ensure resolution to concerns.
• Participates in the budget process.
  • Develops and monitors the operations budget for area responsible.
  • Ensures financial and staffing target are met.
  • Uses critical thinking to offer suggestions and innovations that work towards continuous quality improvements.
• Other duties as assigned.

Preferred Qualifications

• For all other locations (other than New Ulm): Bachelor's degree preferred;
  Associates degree in business or health related field and 4 years of related experience required or 6 years of related experience and must commit to enroll in an Associate’s program within 6 months of hire and obtain an Associate’s degree within 4 years of hire. 2 years of leadership experience preferred
• For New Ulm Medical Center, Associates degree

Physical Demands

• Sedentary:
• Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Additional Job Description:

• 1.0 FTE (80 hours per 2-week pay period
• 8-hour day shifts
• On-call weekends, no major holidays

Pay Range:

Pay Range: $34.83 to $47.74 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary:

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) - voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Paid Caregiver Leave
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

Benefit eligibility/offerings are determined by FTE and if you are represented by a union.