Supervisor - Imaging Business Services

We are seeking a Supervisor of Imaging Business Services to be a part of our team! The supervisor is accountable for delivering high quality, efficient and effective coordination of services for our Imaging business customers system wide. This leadership role works collaboratively with internal and external stakeholders to ensure our products and services are customer-friendly, market leading and consistently add value to the organization and communities we serve.

In conjunction with service line and local leaders, this position is responsible for establishing operational plans, leading change, directing service operations, and executing action plans to achieve performance objectives.

This position will manage day to day Fairview Imaging business services and scheduling operations. Leading the identification and implementation of continuous quality improvements, including but is not limited to data analysis, industry best practice, process improvement methodologies, clinical and technical partnerships, and consumer focus groups.

This role is accountable for oversight and support for Imaging Customer Service Team including Scheduling Coordinators, Trainers, and other functional roles as appropriate.

Strong candidates will bring change management experience, strong relationship building skills, process improvement experience, and budget and financial management experience.

• 1.0 FTE (80 hours per pay period)
• Day shift, no weekend requirement
• Fully remote position

• Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and more!

About Fairview

Fairview Health Services is an industry-leading, award-winning nonprofit that offers an entire network of healthcare services. Fairview is one part of M Health Fairview, a partnership between the University of Minnesota, M Physicians and Fairview Health Services. Together, we combine the University’s deep history of clinical innovation and training with Fairview’s extensive roots in community medicine. Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies, and benefit management services.

Apply today to join our 34,000 employees and 5,000 system providers working to build lasting relationships with the people we serve: our patients, our communities, and each other. 

Manages and develops people

Creates an engaged sustainable team of highly skilled, customer service professionals

Establishes and fosters a culture of engagement in line with the organizations values.

Fosters positive working relationships between team and providers/physicians

Establishes and manages clear goals and performance expectations

Provides consistent, accurate, relevant and timely communication

Implements programs for professional development and continuing education

Drives continuous improvement for employee satisfaction and engagement

Leads Business Operations

Addresses urgent and routine customer service needs.

Triages day-to-day operational issues.

Insures effective management of all processes and service delivery

Insures that all business processes interface appropriately with system wide support services and all other related departments.

Interface with service line, entity, and physician leadership to problem-solve clinical and business issues.

Coordinates operational scheduling, policy, and performance processes and documentation

Creates an environment that prioritizes exceeding the needs of our customers

Takes actions to meet and exceed the needs of customers

Partners with medical, technical, and operational stakeholders to establish high quality outcomes

Anticipates provider and technical team needs and assures that innovations are appropriate to maximize efficiency, capacity and customer demand

Effectively aligns resources with operational priorities

Manages Planning and Performance

Develops business/financial reports in support of system/strategic planning and organizational planning.

Develops and utilizes management information reports to assess productivity, quality measures and performance trends

Partners in strategic, tactical and operational planning

Develops creative solutions to stay ahead of market competition

Works collaboratively with all levels of the organization

Effectively lead change

Acts as program and project manager for multiple complex initiatives

Ensures effective implementation of organizational, operational, and individual change

Uses quality improvement tools and techniques to assess workflow issues and make process improvements

Ensures the achievement of productivity and quality standards during process, product, and system changes

Leads performance improvement initiatives and new program implementations

Assures all stakeholders are informed and prepared for planned changes in services, programs, processes and systems

Required

Associate’s degree or combination of education and directly applicable experience

3 to 5 years of formal or informal leadership experience

Preferred

Bachelor’s Degree

5 to 7 years of healthcare leadership

Experience leading business operations in a healthcare setting