What are the responsibilities and job description for the Spa Manager On Duty position at Allison Inn & Spa?
The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley. In harmony with the natural beauty of Oregon Wine Country, our philosophy at The Allison Spa is to nurture the entire being. Our extensive spa menu blends living energies from the ecological elements of the Willamette Valley including fruit, herbs, flowers, water and our renowned pinot noir grapes.
At The Allison Inn & Spa, our working philosophy is a commitment to strive for excellence in all that we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world class service and meaningful memories for our guests.
Job purpose
The Allison Inn & Spa is looking for an exceptional leader, one with a passion and experience in the Spa/wellness/hospitality industry, enjoys managing a large team, excels in customer services, training, motivating, and will arrive to the job with a positive and enthusiastic attitude each day.
Duties and responsibilities
- Exemplifies, conducts and trains Five-Star standards: service, culture, professionalism, relationship building, environment, brand standards, presentation, and mannerisms.
- Manages all Spa Front Desk operational needs; fills in as Front Desk or Attendant when needed.
- Maintains the knowledge and compliance of Oregon State sanitation and operational requirements.
- Assists in the day-to-day management of the spa in its entirety; directly supervises Spa Front Desk, Attendant, and Technician staff.
- Manages the accuracy of reservations, scheduling protocols, and appointment balancing.
- Handles guest and associate inquiries and challenges in a manner conducive to creating a positive work environment and/or spa experience.
- Ensures compliance of staff grooming/uniform standards in accordance to the employee handbook.
- Conducts daily facility walk-through’s; Coordinates with spa staff, hotel Engineering, equipment service vendors, cleaning service, software provider, etc. in order to improve neatness/cleanliness, or provide service/repair.
- Assists with the management of laundry delivery; works with Housekeeping to ensure adequate levels and supply rotation.
- Assists with training, coaching and professional development of Spa Front Desk and Attendant staff.
- Ensure team members have current knowledge of property offerings, products, services, amenities and facilities.
- Must be available to work any shift, to include evenings, weekends and holidays. Able to rotate weekend days off as needed.
- Strong leader and communicator.
- Performs special projects as required by the Spa Director.
- Attends or participates in trainings, evening events and meetings
Qualifications
- Background Check, Drug Screening
- Experience in a four/five star hotel or spa preferred; experience in customer service.
- Strong multi-tasking skills, problem solving and etiquette
- Ability to work a flexible schedule including weekdays, weekends, evenings, some holidays
Working conditions/ Physical requirements
- Maintain a high standard of personal hygiene and appearance.
- Ability to stand for extended periods of time
- Ability to be physically flexible, stoop, climb stairs and walk
- Ability to lift up to 40 pounds
- Ability to work a flexible schedule including weekdays, weekends, evenings, some holidays.
Direct reports
- Spa Front Desk Associates
- Spa Attendants
- Therapists & Technicians
