Front Desk Agent

Job description

Job Title: Front Desk Agent

Location: Newport, Oregon

Employment Type: Full-Time – Non Exempt

About Us: The Allred is a new 102-room relaxed upscale hotel opening in the fall of 2024. The Allred’s Bites Bar is a lobby and mezzanine area that serves as both the hotel lobby, and a unique dining destination. You will be a part of a hospitality experience that will set a new standard for elegant approachability in the region. Allred guests will have an unforgettable Oregon Coast experience with relaxed, upscale guestrooms, considered amenities, and exceptional service - along with magnificent ocean views. We are seeking friendly, dynamic, and experienced hospitality professionals to join our team and help elevate our guests’ and employees’ experiences to new heights

Job Description: While working collaboratively in a team environment with a spirit of cooperation, the front desk agent is responsible for providing Hallmarkable service to guests during welcoming, stay, and farewell

· Create remarkable experiences for our colleagues and guests

· Oversees daily operation of the front desk including reviewing, inputting and following up on guest log entries

· Maintains exceptional service quality standards through ongoing evaluation and complaint investigation and resolution

· Warmly and professionally welcomes all guests

· Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, housekeeping, or concierge services

· Effectively communicates with other departments regarding status of rooms

· Maintain proper and exact accountability of daily activity and reports.

· Performs Hallmarkable welcome and farewell procedures.

· Ensures lobby and shared areas are neat and orderly

· Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events

· Maintain communication with property’s market sector in order to understand competitor’s occupancy

· May assist in the creation and maintenance of operating/training manuals for the front desk

· Be familiar and knowledgeable with the Hallmark Guest Accident/Incident Report in the event you must complete one

· Know and comply with all safety/security procedures including emergency evacuation plans and know the layout of the property; including the location of fire pull stations, fire extinguishers, gas/electric/water shut-off valves

· Supports Guest Service Manager in reaching goals for department, including training of new team members

· Other duties as assigned

Qualifications:

• Basic computer job skills including a working knowledge of MS Outlook, Excel, and Word required.
• Experience with WebRezPro PMS (WRP) knowledge and understanding preferred.
• Excellent customer service skills and a passion for creating memorable guest experiences.
• Excellent communication and interpersonal skills.

What We Offer:

• Competitive salary
• ESOP (Employee Ownership)
• 401K
• Comprehensive benefits package, including medical, dental, and vision insurance and paid time off.
• Opportunities for professional growth and development.
• The opportunity to work for a locally owned (70% family/30% ESOP) hospitality company focused on its people.
• A vibrant and scenic work environment in beautiful Newport, Oregon.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their experience and why they are the ideal fit for this role.

Join us in creating unforgettable Oregon Coast experiences. We look forward to welcoming you to our team!

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Oregon: Relocate before starting work (Required)

Work Location: In person

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $17