Hotel Front Desk Agent

Holiday Inn Express & Suites Salem North-Keizer is an alcohol and drug-free workplace and an EEO Employer. Employment offers are contingent upon successful completion of drug and background screenings.

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At Holiday Inn Express, we’re all about travel that’s simple AND smart.

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? Check. They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. Apply today!

Summary: The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Greets, registers, and assigns rooms to guests, collects payment, issues room keys and computes bill for guests.

Makes and confirms reservations, answer phones in a prompt and courteous manner.

Keeps records of room availability and guests' accounts and posts charges such as room, fees and payment to ledger.

Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.

Reviews computer-generated reports to determine if accepted accounting procedure was followed in recording transactions.

Take action to solve guest problems/complaints using appropriate service recovery guidelines.

Maintaining appearance of front lobby.

Perform other duties as assigned including guest room tours, concierge services, special guest requests (i.e. deliver roll away beds, cribs, towels, blankets, etc. to guest rooms).

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED). One year front desk/guest service experience strongly preferred. Proficiency in Opera/Fidelio is preferred but not essential. Some college/university preferred.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office Excel Spreadsheet software and Microsoft Office Word Processing software.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee must regularly lift and/or move up to 50 pounds and handling objects, products and computer equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.'
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Work Location:

• One location

Job Type: Full-time

Pay: $15.80 per hour

Benefits:

• Employee discount
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you over the age of 18?
• Why are you the best candidate for this position?

Experience:

• Front desk: 1 year (Preferred)

Work Location: In person

Salary : $16