What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Starfish Manor Oceanfront Hotel?
Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using phone systems and hotel management software.
- Assist in night audit duties as required, ensuring all financial transactions are accurately processed.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of cleanliness and organization at the front desk area.
- Support guest relations by building rapport with guests during their stay.
Qualifications
- Previous experience in hospitality management or front desk operations is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with phone systems and hotel management software is advantageous.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Ability to perform night audit tasks as needed.
- Excellent interpersonal skills to foster positive guest relations.
- Strong organizational skills and attention to detail in managing reservations and inquiries.
- A proactive approach to problem-solving in a fast-paced environment.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while growing your career in the hospitality industry!
Job Type: Full-time
Pay: $16.50 - $17.00 per hour
Expected hours: 24 – 36 per week
Schedule:
- Day shift
- Overnight shift
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Lincoln City, OR 97367 (Required)
Ability to Relocate:
- Lincoln City, OR 97367: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $17
