What are the responsibilities and job description for the Customer service representative position at AllSearch Professional Staffing?
Customer Service Representative - Plumbing & HVAC Industry - Base Salary to 65k / year - Plainview, NY
Our client, an expert in energy efficiency and a wholesaler / distributor of HVAC and Refrigeration Equipment for over 98 years.
They are an exceptional industry leader that has continued to grow in the market and demonstrate a high level of business acumen and product knowledge.
Our client's wholesale and distribution team is seeking a Customer Service Representative, who will be the go-to expert for helping customers with their product inquiries, order processing, and issue resolution.
Responsibilities :
- Customer Support : Answer incoming calls, emails, and walk-in inquiries from customers related to HVAC products, pricing, and availability.
- Order Processing : Accurately enter customer orders into the system, verify details, and coordinate with the warehouse and shipping teams to ensure timely delivery.
- Product Knowledge : Maintain a thorough understanding of HVAC products, their applications, and industry trends to assist customers in making informed purchasing decisions.
- Issue Resolution : Address customer complaints, product returns, and order discrepancies, working closely with the appropriate departments to resolve issues promptly.
- Sales Support : Collaborate with the sales team to promote new products, provide quotes, and offer cross-selling opportunities.
- Logistics Coordination : Communicate with the warehouse and delivery teams to track shipments, manage backorders, and update customers on order status.
- Data Management : Maintain accurate records of customer interactions, orders, and issues using the company’s CRM or order management software.
- Continuous Improvement : Provide feedback to management on customer trends, common issues, and suggestions for process improvements.
Qualifications :
- 2 years of customer service experience, preferably in an HVAC, distribution, or wholesale environment.
- Knowledge of HVAC systems and components is preferred but not required; willingness to learn technical product details.
- Proficiency in CRM systems, order processing software, and Microsoft Office Suite.
Compensation :
- Base salary up to 65k / year
- Medical, dental, and vision benefits
- Flexible spending account
- 401k program with company match
- Paid time off
Last updated : 2024-11-16
