What are the responsibilities and job description for the Sr IT Help Desk Technician position at Allstar Technologies?
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
ABOUT THIS POSITION
Allstar Technologies seeks an experienced IT professional who loves delighting people and tackling complex problems. You’re passionate about helping others, skilled at troubleshooting with ease, thrive when problem solving, and committed to growth. A goal-oriented, fast-paced environment is your ideal setting, and you bring a solid technical foundation with a curiosity for technology.
Playing an essential role in service delivery for our clients, you’ll respond to “break/fix” tickets escalated from Tier 1. You’ll provide essential routine systems maintenance and assist with onboarding customers on to Allstar’s IT managed services. Through these activities, you’ll build relationships with customer staff and become intimately familiar with their environment.
This position is supported by our experienced and diverse group of engineers. From day one you’ll be assigned a team, as well as a mentor.
WHAT YOU WILL BE DOING
Allstar Technologies seeks an experienced IT professional who loves delighting people and tackling complex problems. You’re passionate about helping others, skilled at troubleshooting with ease, thrive when problem solving, and committed to growth. A goal-oriented, fast-paced environment is your ideal setting, and you bring a solid technical foundation with a curiosity for technology.
Playing an essential role in service delivery for our clients, you’ll respond to “break/fix” tickets escalated from Tier 1. You’ll provide essential routine systems maintenance and assist with onboarding customers on to Allstar’s IT managed services. Through these activities, you’ll build relationships with customer staff and become intimately familiar with their environment.
This position is supported by our experienced and diverse group of engineers. From day one you’ll be assigned a team, as well as a mentor.
WHAT YOU WILL BE DOING
- Handle escalated service requests in a professional and timely manner. This relates to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.
- Advanced technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Advanced remote access solution support: VPN, Terminal Services, and Citrix.
- Assist your assigned team with customer onboarding projects. This includes data-gathering as well as hardware provisioning and installation.
- Routine systems maintenance for clients enrolled in Allstar’s ITMS services.
- Enter work as service tickets in ticketing system as it occurs, including entering all time and expenses.
- Improve customer service, perception, and satisfaction.
- System documentation maintenance and review in ticketing system.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
QUALITIES YOU SHOULD HAVE
- Strong interpersonal skills: enjoy relating with staff & clients
- Strong written and verbal communication
- A nimbleness and flexibility in your approach to work; a willingness to adapt
- Solid troubleshooting and decision-making skills
- Committed professionalism: showing up on time, working hard, and no office politics
- Deal maturely with the pressures of the job and take ownership over your own work
- Enjoy working as a team towards a common goal
- Desire for career and personal growth
- Ability to flourish in a fast-paced environment.
- Excellent technical aptitude, with an ability to learn quickly
- Good sound judgement, confidence, and technical common sense
- Comfortable providing both remote and onsite support as necessary
- Typing skills to ensure quick and accurate entry of service request details
TECHNICAL QUALIFICATIONS & SKILLS REQUIRED
- 3 years of experience in the IT field - must have direct hands-on IT experience
- Some formal education or professional training preferred but not required with experience - associates, bachelors, and/or industry standard certifications
- Advanced understanding of operating systems, business applications, printing systems, and network systems
- Experience with multiple environments preferred (i.e., more than one network)
BENEFITS
- Competitive salary based on experience and qualifications
- Health, vision, and dental benefits included
- Full on the job training & support
- Fun working environment and culture
- Great opportunity for advancement
About Allstar
- Allstar believes in investing in our employees. We prioritize professional and personal growth while providing every employee with an opportunity for advancement.
- Our culture is the centerpiece of business decisions. We take pride in fostering a professional and exciting environment.
- There are no outside ownership or investors. We control our future and can build in full alignment with our values.
- We are engaged in a rapidly evolving industry and Allstar is committed to continued growth.
- Our goal is to scale in ways that improve quality for our team and clients – pioneering approaches that let us achieve scale while furthering our mission, culture, and quality to clients.
Salary : $50,000 - $60,000
