Customer Service Representative

At Allstate Exteriors LLC we pride ourselves on delivering high-quality roofing services to homeowners and businesses in Ohio and Florida. Our team is committed to providing exceptional customer service and building lasting relationships with our clients. We are currently seeking a dedicated and motivated Customer Service Representative to join our dynamic team located in London, Ohio.

Position Overview: As a Customer Service Representative at Allstate Exteriors LLC, you will be responsible for making outbound calls, scheduling appointments, and providing exceptional customer service. You will engage with leads, answer inquiries, and convert those leads into scheduled appointments for our roofing team. The ideal candidate is someone who enjoys speaking with customers, has excellent communication skills, and is able to effectively manage appointments and follow-up processes.

Key Responsibilities:

• Make outbound calls to leads provided by the sales or marketing team.
• Schedule appointments for roofing, siding and gutter consultations and assessments.
• Answer customer inquiries about roofing services and company offerings.
• Maintain accurate records of customer interactions, appointments, and follow-ups.
• Provide excellent customer service, ensuring a positive experience for every client.
• Coordinate with the sales team to ensure timely and accurate appointments.
• Follow up with customers as needed to confirm appointments and answer any additional questions.
• Work closely with the sales team to convert leads into appointments and potential sales.

Qualifications:

• Previous experience in customer service is a must, preferably in a sales or appointment-setting role.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and the ability to multitask effectively.
• Comfortable working with phone systems, CRM software, and scheduling tools.
• Friendly and professional demeanor with a customer-first approach.
• Ability to work independently and as part of a team.
• Knowledge of the roofing industry is a plus, but not required.
• High school diploma or equivalent required.

Why Join Us?

• Be part of a growing and reputable company in the roofing industry.
• Opportunity for advancement and career development.
• Supportive and friendly work environment.

If you’re passionate about providing outstanding customer service and have the skills to turn leads into appointments, we want to hear from you!

Job Type: Full-time

Pay: $16.09 - $17.21 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Experience:

• Customer Service: 1 year (Required)
• Call center: 1 year (Preferred)

Ability to Commute:

• London, OH 43140 (Preferred)

Ability to Relocate:

• London, OH 43140: Relocate before starting work (Preferred)

Work Location: In person

Salary : $16 - $17