What are the responsibilities and job description for the Customer Contact Representative position at Allstate Financial Services - Mariel Nevarez?

Job Description

Benefits :

Bonus based on performance
Company parties
Flexible schedule
Opportunity for advancement
Parental leave
Training & development

Are you looking for a meaningful career that has national brand support that people recognize and trust?

As a customer contact representative, you will help to protect the financial hopes and dreams of every member of our local communities by building strong relationships with our customers and in the community. You'll be primarily responsible for the customer communication strategy of the agency.

Responsibilities

Contact existing customers to schedule and confirm appointments with the agents of the agency.

Contact existing customers with reminders and alerts.

Strong ability to manage workflow in a fast-paced environment.

Participate in the management of schedules and calendars of agents of the agency.

Serve your local community by helping them prepare for lifes uncertainties.

Provide a positive customer experience.

Job qualifications

No insurance experience required.

Confident, motivated individual who works well independently.

Able to multi-task, follow through and follow-up.

Have excellent verbal and written communication skills.

Interest in obtaining Life and Health license(s) and / or securities licensing upon hire (not required but encouraged).

Bi-Lingual Spanish, native fluency in Spanish and English and the ability to translate on phone calls and in meetings.

Benefits may include :

Comprehensive on-the-job training.

Base plus incentive plan.

Continuous learning and development.

Positive work environment.

Advancement opportunities.

Hybrid work model, office and / or at-home work-site opportunity.

Flexible work schedule. Currently seeking 20-30 hour work week.

Since this is an employment opportunity with an Allstate exclusive agent or financial specialist, the actual job responsibilities, qualifications, compensation and benefits will be determined solely by the agent or financial specialist. Allstate is not the employer and has no involvement in agency HR practices. However, agents and financial specialists typically choose to offer base plus commissions and actual compensation will depend on your experience and the hiring agency. Actual benefits offered will vary and may not include the benefits listed above.

Good Work. Good Life. Good Hands

The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

Everything we do at Allstate is driven by a shared purpose : to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.

Flexible work from home options available.

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