What are the responsibilities and job description for the Customer Service Representative position at Allstate Insurance, Agency?
Join Allstate Insurance White Agency, a leader in the insurance industry known for its commitment to delivering exceptional customer service. Our office is located in the vibrant community of Morgantown, West Virginia, where you will be at the forefront of creating positive experiences for our clients. As a Customer Service Representative, you will engage with customers and provide them with the assistance they need, ensuring a seamless and personalized service experience. Our team is dedicated to fostering a welcoming environment where your contributions are recognized and valued. You will be part of a supportive team, working collaboratively to meet and exceed client expectations. If you are enthusiastic, enjoy helping others, and are eager to work in a dynamic environment where customer satisfaction is a top priority, we would love to have you join our team at Allstate Insurance, White Agency. Take the next step in your career today! (Must have active Property and Casualty Insurance License)
Benefits
Hourly Base Salary Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Responsibilities
Customer Interaction : Establish and maintain strong relationships with customers, offering assistance and support for their insurance inquiries.
Problem Resolution : Address and resolve customer issues with a focus on satisfaction and retention.
Policy Information : Provide detailed information about policies, coverages, and billing queries to ensure customers understand their options.
Account Management : Assist customers with account updates, policy changes, and renewal processes.
Data Entry : Accurately enter and update customer information in the system to ensure records are current and precise.
Feedback Collection : Gather customer feedback and provide valuable insights to help improve service delivery.
Requirement
Education : High School Diploma or equivalent required.
Active Property and Casualty Insurance License
Experience : Previous experience in customer service or a similar role is preferred.
Communication Skills : Strong verbal and written communication abilities.
Problem-Solving : Excellent problem-solving and conflict resolution skills.
Interpersonal Skills : Ability to build rapport and trust with customers.
Adaptability : Flexibility to work in a fast-paced environment.
Availability : Willingness to work on-site at our Morgantown, WV location.
Technical Skills : Basic proficiency in computers and CRM software.
