Litigation Adjuster (Moderate) - Remote (MST/PST)

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

A Day in the Life:

• The Customer Service Expert - You'll embody Allstate's Claims Culture by caring, empowering, and restoring. You'll achieve this by being compassionate, clear, and committed in every Casualty claim you handle. Leading with empathy is your priority.
• The Investigator - You'll confidently and independently investigate casualty claims by conducting detailed damage reviews and interpreting policies to determine coverage.
• The Effective Communicator - You'll connect with customers via phone, email, and occasionally video chat to guide them through a fast, fair, and simple claims process. You'll adapt your communication style to meet customer preferences, ensuring they stay informed throughout the process.
• The Negotiator - You'll evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants, following legal and business best practices. You'll apply effective strategies to manage challenging and complex situations.
• The Problem Solver - You'll rely on multiple tools, such as estimating systems, job aids, and settlement platforms, to resolve claims efficiently in a fast-paced environment - all while leveraging your strong critical thinking skills.
• The Recorder - You'll protect the company financially by adhering to policy agreements and maintaining clear, accurate records in the claims system. Ensuring timely and precise documentation will be key as you manage each claim.

Notice of Licensing Requirement:

• As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets.
• All required licenses will need to be obtained within 60 days of hire.
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
• This role offers a $1,000 sign on bonus if you have an active appraiser license or active adjuster license in TX, FL, or your resident state.
• Current employees and former employees seeking rehire at Allstate or its affiliated companies are not eligible for this sign-on bonus.

Work Location:

• This is a remote, home-based position. Your home office does not need to be near an Allstate office, but you must reside in the United States.
• This position is not available to residents of California, Alaska, or Hawaii
• Candidates in a Mountain Standard or Pacific Standard Timezone preferred.

When Working from Home Full-Time You'll Need:

• A dedicated workspace in your home that is private and free from distractions.
• Minimum internet bandwidth of 50 MB down / 5 MB up.
• An appropriate work surface and seating for a professional home office setup.

Qualifications:

• 5 years of experience handling Bodily Injury claims.
• Experience managing complex or severe Bodily Injury claims.
• Familiarity with NextGen, Mitchell Decision Point, and Casualty Center.
  

Functional Skills:

• Proficient Communication Skills: Demonstrated ability to build rapport and assess claims accurately, especially through phone interactions.
• Independent Work and Time Management: Capable of working remotely while managing tasks and deadlines effectively.
• Insurance Knowledge: Familiarity with insurance policies, coverage details, and liability determination.
• Critical Thinking and Problem-Solving: Strong skills in evaluating and negotiating injury claims successfully.
• Technical Proficiency: Knowledge of innovative tools and platforms for effective claims evaluation.

Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.