What are the responsibilities and job description for the Customer Service Representative position at AllSTEM Connections?
AllSTEM Connections is hiring for one of our prestigious clients. Please make a note of the details below and kindly let me know if you would like to pursue this opportunity further
Title : Sales Support Specialist / Data Entry Specialist / Customer Service Specialist
Location : Canton, OH 44720 United States
Temporary Position / Contract Role
Hourly Rate -$20.98
Strat date : 10 / 1 / 2024
End date : 9 / 26 / 2025
- Hybrid Position - local to North Canton, Oh and willing and able to be in-office 2-3 days a week is a requirement
Qualifications : Minimum Requirements
Bachelor's Degree preferred
A strong work ethic and ability to manage a high volume of tasks at the same time
2 years of experience in sales support, data entry, and / or customer service
Excellent verbal and written communication skills
Proven track record of flexibility in a team setting
Customer focused with a passion for exceptional customer service
Able to thrive in a fast paced inside sales / customer service environment
Highly organized, able to prioritize and manage time effectively
Able to track information accurately and have a strong attention to detail
Able to maintain an upbeat and positive attitude at all times
Exposure to CRM systems and previous customer service experience a plus
Highly motivated, well-organized, flexible, and results oriented
Proven ability to assess, manage and operate effectively given multiple priorities in a mission-critical environment
Excellent mathematical skills with emphasis in accounting or financial math
Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy
Knowledge of Salesforce.com preferred
Proficient with technology, Microsoft Office; prefer Outlook and Excel
Able to learn new systems quickly
Responsibilities :
As a Sales Support Specialist, you will be responsible for supporting the generation of revenue through service and product order entry and system documentation. This will be accomplished through supporting the Inside & Renewal Sales teams in all aspects of documentation, account reconciliation, invoice research, reporting, and task management throughout the selling cycle.
Some essential functions of this position include :
Follow best practices and processes to support the Inside & Renewal Sales team in achieving and exceed the annual quota through thorough and accurate completion of product and service tasks
Prioritize weekly and monthly product and service renewal activities to maximize quarterly revenue and cash flow targets
Assist in the response to customer emails promptly related to service renewals
Create and provide customer proposals and supply any related documentation and / or brochures supporting the customer proposed solution to ensure renewals are closed timely
Create and provide full customer equipment lists showing current equipment under contract and update equipment on each list based on customer feedback
Submit all tasks related to customer changes and renewals to the Global Business Services team and manage the renewal to ensure completion
Utilize Salesforce to properly document, report and forecast current and future renewal opportunities.
Collaborate with your sales team and provide working document as required
Work closely with business partners to develop a positive working relationship and maintain up-to-date information on renewals processes, marketing campaigns, and changes to technology.
Assist in executing campaigns targeted to existing customers
Assist in other sales and marketing tasks as needed
Salary : $21
