What are the responsibilities and job description for the Customer Service Representative position at Cavalier Workforce Inc?
Job Overview
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance and resolving inquiries to ensure a positive customer experience.
Duties
- Handle inbound and outbound customer calls professionally and efficiently
- Provide exceptional customer service by actively listening to customers and offering solutions
- Utilize computerized systems to navigate customer accounts, input data, and process orders
- Communicate effectively with customers to address inquiries and resolve issues promptly
- Collaborate with other team members to ensure customer satisfaction
- Assist with client services and support as needed
Experience
- Previous experience in a customer service or call center role is preferred
- Multilingual or bilingual proficiency is a plus
- Strong communication skills both verbal and written
- Ability to type accurately and efficiently
- Familiarity with computer systems and software applications used in customer service roles
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Shift:
- Morning shift
Ability to Commute:
- North Canton, OH 44709 (Preferred)
Ability to Relocate:
- North Canton, OH 44709: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $17
