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Customer Service Representative

Managed Staffing, Inc.
North Canton, OH Contractor
POSTED ON 4/4/2025
AVAILABLE BEFORE 5/3/2025

Job Title : Customer Service Representative

Location: North Canton, Ohio


Description:

* Responsible for marking CSE unavailability on the Call Management System for emergency situations as per standardized documentation and making Business Team aware of those occurrences


* Reviewing call lists; determining initial urgency and scheduling appropriately thru interface with CSEs, Business Team, and customers


* Utilizing team/geography knowledge to provide feedback to Business Team to improve resource efficiencies


* Participating in conference calls as required


* Escalating urgent service needs and CSE-related issues and concerns to appropriate management team


* Assisting in training new Call Management Coordinators in using the Call Management System


* Processing Customer escalation requests for update on service (i.e. ETA’s/part updates/appointment request confirmation/etc.)


* Contacting customers with estimated times of arrival as necessary

Salary : $17

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