What are the responsibilities and job description for the Account Management Support Specialist II position at Allsup?
Title: Account Management Support Specialist II
Allsup – True Help. Rewarding. Teamwork.
Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.
You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You’ll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.
Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran’s disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.
Position Summary:
The Support Specialist is required to be knowledgeable in Allsup LLC’s Social Security Representation service, overpayment recovery, and the Long Term Disability (LTD) carrier’s disability claims process and/or systems. Responsibilities include providing administrative and clerical support to the Account Management team through a wide range of job duties from talking with clients or claimant on the telephone to data entry, document retrieval, printing, copying, and filing.
Essential Job Funtions:
- Performs vital data entry into Allsup’s Case Management and the LTD carrier systems. Documents thoroughly and accurately in both systems. When necessary, sets the appropriate task for disability claims in both systems.
- Reviews claims, tracks status, and updates LTD carrier’s claims system on all open LTD claims.
- Serves as an administrative liaison between the LTD carrier and Allsup’s Claims Management maintaining direct dialogue and updates on the status of SSDI claims and workflow.
- As needed, provides technical expertise regarding SSDI on specific claims for disability claims managers and maintains technical knowledge of SSA programs and procedures.
- Transfers documentation to and from Allsup.
- Recognizes and responds to questions and concerns regarding service issues and problems in a professional and timely manner.
- Consults and escalates issues requiring greater SSA technical expertise.
- Works independently exercising initiative, good judgment, and strictly adhering to confidentiality practices.
- Assist in updating the training manual.
- Assist with special projects.
- Participates in the training and development of other specialists; shares information.
- Processes work in a timely and accurate manner.
Job Requirements:
- High School Diploma or Associate’s degree with 6 months general office experience or appropriate Allsup experience.
- Highly organizational, deadline and detail orientation required.
- Strong computer skills with working knowledge of Microsoft Word and Excel required.
Benefits:
- Health, Dental, and Vision Insurance
- 401(K) Matching
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Flexible Spending and Heath Savings Accounts
- Pet Insurance
- Tuition Reimbursement
- Employee Assistance Program
Work Schedule:
- Monday to Friday
- Full time
- Daytime Hours
- Remote - available to residents of Arizona, Texas, Missouri, Tennessee, Florida
- Pay $15-$17.78
Allsup is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Salary : $15 - $18