What are the responsibilities and job description for the HVAC Service Supervisor position at AllTech Services, Inc?
Description
Why Work With Us?
- Voted Best Contractor to Work for in the Eastern Region by HVAC and Plumbing Magazine!
- Recognized as the Best Workplace in Virginia by Inc. 5000 Magazine!
About Us: AllTech Services, Inc. has been a cornerstone of Northern Virginia’s HVAC and plumbing industry for over 20 years. With more than 29,000 five-star reviews, we pride ourselves on our reputation as the most successful, progressive family-owned business in the region. We are seeking a dedicated HVAC Service Supervisor to join our dynamic team full-time.
Why You’ll Love It Here: We believe in fostering a work environment where you’re valued, heard, and supported. Our leadership team is dedicated to your success, offering continuous training, career development, and opportunities for advancement.
What We Offer:
- Weekly Pay via Direct Deposit
- Generous PTO: 80 hours 8 paid holidays (including your birthday and the day after Thanksgiving)
- Wellness Plan: Unlimited free mental health sessions, 50 free chiropractic visits, and more
- Health Insurance: Aetna with deductibles as low as $1K, company pays 80% of premiums
- Dental & Vision Insurance: Including orthodontics and $100 toward eyewear
- Life & AD&D Insurance: $25K policy, fully company-paid
- Disability Insurance: Long-term, short-term, and accidental
- 401(k) Plans: Both Traditional and ROTH with a 4% employer match after one year
- Employee Perks: Discounts on pet insurance, travel, dining, entertainment, and more
- Headquarters Perks: Access to an on-site gym, gourmet kitchen, soft-serve ice cream machine, and massaging recliners
- Fun Work Environment: Enjoy company parties, food trucks, team-building events, and more!
What We’re Looking For:
- A True Leader: Someone who motivates, educates, inspires, and celebrates the team’s success
- The ability to influence and guide team members and implement company goals
- Analytical mindset: Ability to track progress and evaluate metrics using Service Titan
- Experience managing all service department functions, including scheduling, coaching, and problem-solving
- Customer Focus: Dedicated to maintaining high levels of customer satisfaction
- A creative thinker who can develop strategies to maximize department revenue
- Collaboration: Work closely with Sales, Installation, Warehouse, and Training Managers to achieve company goals
- Ability to resolve customer issues and elevate the client experience
Your Responsibilities:
- Support the Service Manager in day-to-day operations of the HVAC team
- Assist in scheduling and dispatching technicians
- Provide coaching and guidance to team members
- Monitor performance metrics and generate reports
- Collaborate with team members to resolve service issues and ensure customer satisfaction
- Fieldwork: Assist technicians on-site as needed
- Organize team meetings and manage technician training and development
- Identify and implement service delivery improvements
Requirements
What You Need:
- Leadership skills or the desire to grow into a leadership role
- Strong communication and problem-solving abilities
- Willingness to learn HVAC service management software (e.g., Service Titan)
- Team-oriented mindset with a passion for customer service
- Field experience in HVAC is a plus
If you’re ready to advance your career and join a company that values its employees, apply today!
Salary : $1,000