What are the responsibilities and job description for the Member Experience Manager position at Alltru Credit Union?
Alltru Credit Union, a certified Great Place to Work, isn’t just another job. It’s a career with a cause! Our employees are a driving force in helping people achieve their financial dreams! And we’re growing! Alltru is looking to add a highly motivated and experienced Member Experience Manager (Branch Manager) to our Downtown Retail team.
Our Downtown branch is seeking a dynamic and innovative leader; someone that is passionate about member service, with an intense desire to develop employees with knowledge and experience in in the financial services industry. Are you an accomplished financial services professional with three (3) to five (5) years of management experience in a direct/indirect lending environment, with working knowledge of deposit products and teller line operations? Are you a champion of member service, who is passionate about exceeding member expectations? If you possess and promote a highly positive, member-service attitude with a keen ability to inspire and motivate a retail team to achieve high levels of performance, then Member Experience Manager at Alltru might be the next step in your professional career!
Working with members, employees and local partners, our Member Experience Manager plays an instrumental role in delivering on our mission: Save you money. Make you money. Save you time. That’s why we exist. This is achieved by developing a highly effective team through dynamic coaching and leadership.
Our Member Experience Manager will be successful in:
- Delivering a high level of member service to internal and external members in alignment with the credit union’s Service Promises.
- Ensuring that the branch meets sales and service goals as established by the Credit Union.
- Business development and community activities within the branch’s membership base to increase sales and market share of all products and services on a monthly basis.
- Providing leadership, coaching and guidance to the Florissant Retail team. Developing each employee to their highest potential.
The ideal candidate possesses:
- A bachelor’s degree in business management or related field. (Desired)
- Three (3) to five (5) years’ experience in a financial institution.
- Three (3) to five (5) years’ experience in a direct/indirect lending environment, with hands on experience with deposit products, and working knowledge of teller line operations.
- Three (3) to five (5) years’ experience of supervisory or management experience.
- Sound operational knowledge of financial institutions.
- Ability to lead by example and exemplify Credit Union values and promises.
- Strong communication skills; clearly defining performance expectations and holding others accountable for meeting established standards.
Ready to lead our Downtown Retail team and support the Credit Union in our vision to grow by providing the best member experience and employee experience in the communities we serve? Apply today and join Alltru as our next Member Experience Manager.
