What are the responsibilities and job description for the Customer Service Representative position at Allure Consultant?
Job Description
Job Description
About the Role
Our client is expanding its Dasher Shop Deliver service, and we are seeking a Live Operations Specialist to join the team. This role is critical in ensuring 100% delivery success by proactively engaging with Dashers, setting clear expectations, and resolving real-time issues. If you have a passion for problem-solving, customer service, and operational excellence in a fast-paced environment, this is the perfect opportunity for you!
Key Responsibilities
Proactively communicate with Dashers, providing clear order expectations and step-by-step guidance.
Resolve real-time delivery issues with empathy, urgency, and a customer-first mindset.
Monitor workflows and performance metrics to ensure SLAs are met and exceeded.
Identify operational trends , report findings, and collaborate with internal teams to drive improvements.
Develop deep expertise in Client systems, tools, and processes to enhance service efficiency.
Work in a dynamic, fast-paced team dedicated to exceptional customer service and operational innovation.
Required Qualifications
- Bachelor’s degree or equivalent work experience.
- 2 years of experience in customer service roles within technology, hospitality, or grocery convenience industries.
- Strong written and verbal communication skills , with attention to grammar and professional tone.
- Technical fluency with proficiency in Google Sheets (minimum typing speed of 40 WPM).
- Fluent in English , with conversational proficiency in Spanish .
- Self-starter who can work independently and adapt to fast-evolving challenges.
- Analytical mindset with strong problem-solving skills.
Preferred Qualifications
Experience with G-Suite, Slack, Atlassian, and Salesforce .
Previous experience in the grocery convenience industries.
Passion for technology and operational excellence .
Skills Technologies
Work Authorization
Why Join Us?
