What are the responsibilities and job description for the Service Administrator position at Allworth Financial?
SUMMARY:
Our Service Team consistently strives for service excellence. Service Administrators work with our Service team and provide support to our Financial Advisors. This role goes beyond day-to-day client support and requires a strategic approach to managing client needs, improving service processes, and supporting our financial advisory team in delivering best-in-class financial guidance. You will bring extensive experience in financial services, excellent relationship-building skills, and a commitment to improving the client experience at every interaction.
This is a full-time, Exempt role based out of our Durham, NC office and requires 5 days of in-office work.
DUTIES AND RESPONSIBILITIES
- Strategic Client Relationship Management
- Act as the primary liaison for clients, providing exceptional service and proactively addressing client needs and inquiries.
- Develop and nurture long-term client relationships, understanding their financial goals, preferences, and expectations.
- Anticipate client needs, manage escalated issues, and ensure timely and accurate communication.
- Work alongside advisors to educate clients on available services, online tools, and other resources to enhance their experience and engagement with the firm.
- Understands department workflows, policies, and procedures to submit requests correctly and timely.
- Leadership
- Report to the Director of Service, providing feedback, and mentoring associates within the Service teams.
- Ensuring consistent, high-quality service and fostering a client-centered culture.
- Implement and refine client service processes to increase efficiency and enhance the overall client experience.
- Ensure compliance with regulatory and firm standards for client communication, documentation, and account management.
- Coordinate with internal teams, including advisory and operations, to resolve complex client requests and streamline service delivery.
- Advanced Account Management & Oversight
- Ensure accurate execution of trades, account transactions, and client distributions while maintaining strong data integrity.
- Collaborate with custodians and back-office teams to troubleshoot issues, manage account transfers, and ensure seamless account maintenance.
- Operations
- Ensures a seamless onboarding experience and works with clients to set a great first impression.
- Coordinates client appointments, processes requests received from advisors and clients.
- Provides notary services for client transactions
- Achieves high quality and accuracy of work
- Answers phone calls and emails from clients, always following up with each clients request.
- Prepare and process client paperwork.
QUALIFICATIONS
- 10 years in the Financial Services industry, preferably at an RIA or Wealth management firm.
- Bachelor’s degree in finance, business, or a related field; advanced certifications (e.g., CFP®, CFA®) preferred.
- Strong relationship management skills
- Advanced proficiency in CRM systems, custodial platforms, and financial planning software.
- Demonstrated leadership abilities with a track record of process improvement and client satisfaction.
- Excellent communication, problem-solving, and analytical skills with a high level of accuracy and attention to detail.
- Advanced understanding of regulatory requirements for RIAs, including familiarity with SEC and FINRA guidelines.
- Excellent verbal and written communication skills
- Ability to multi-task and prioritize work daily with frequent interruptions
- Flexible and embraces change
- Strong team player and approachable
- High degree of professionalism
- Proficient with Microsoft Office applications required
PHYSICAL REQUIREMENTS
- Works in an office environment
- Requires extended periods of sitting or standing at a desk, talking on the phone, and typing
- Use hands, fingers to constantly operate a computer and office equipment, such as copy machine and printer
- Occasionally move about inside the office to access file cabinets, office equipment, etc.
- May carry or lift weight up to 10 lbs. in very limited occurrences
