What are the responsibilities and job description for the Conversational AI Engineer (AI Azure Cognitive Services/CLU) position at Allwyn Corporation?
Job Details
Role: Conversational AI Engineer (AI Azure Cognitive Services/CLU)
Locations: Weekly 2 days to office. Vienna, VA, Winchester, VA, Pensacola, FL and San Diego, CA.
Key Responsibilities of a Conversational AI Engineer
Conversational Model Development
Builds and fine-tunes Conversational Language Understanding (CLU) models in platforms like Azure Language Studio.
Trains intents, entities, and utterances for better chatbot comprehension.
Implements context handling to maintain conversation flow across multiple turns.
Speech & Voice AI Integration (for Voice Bots)
Integrates speech-to-text (STT) and text-to-speech (TTS) services for voice-based interactions.
Only responsible for the post-transcription side of tuning, experience on the voice side would be helpful but not necessary for this role
Optimization & Tuning
Continuously improves chatbot performance by analyzing user interactions and model accuracy.
Testing & Debugging
Conducts unit testing, regression testing, and A/B testing to validate bot performance.
Identifies and fixes misclassifications, intent overlaps, and response errors.
Uses analytics tools to track user behavior and refine interactions.
Security & Compliance
Ensures compliance with AI ethics policies.
Collaboration & Continuous Learning
Works with data scientists and software engineers to enhance chatbot capabilities.
Stays updated on NLP advancements, Azure AI updates, and emerging conversational AI trends.
Communicates chatbot performance insights.
Required Qualifications:
- Experience with Azure Cognitive Services - CLU (Conversational Language Understanding)
- Strong background in Natural Language Processing (NLP) and CLU.
- Proficiency in the Azure Bot Framework.
- Experience in model tuning and training for voice IVR-based interactions.
- Understanding of data aggregation and degradation in large-scale AI systems.
- Experience continuously improving chatbot performance via analysis to improve experience and model accuracy. Prior experience with voice channel and transcription that is fed into a chatbot.
- Collaborative and ability to work in a team environment.
Thanks,
Kalyan - Allwyn Corporation
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