What are the responsibilities and job description for the Scheduling Coordinator position at ALLY BUILDING SOLUTIONS?
We are looking for an experienced Scheduling Coordinator to join our Tampa team. The Scheduling Coordinator is responsible for coordinating and ensuring that installations run smoothly from a scheduling standpoint. This includes monitoring tentative installation dates utilizing builder portals, updating internal systems, and communicating with Home Managers and Production Coordinators.
Scheduling Coordinator Responsibilities:
- Communicate with builders for job confirmations.
- Check scheduling reports to maintain dates for jobs in RFMS versus builder portal.
- Use and navigate builder scheduling software such as Vendor Suite, Supply Pro, etc.
- Check dates against other trades for Ally to make sure jobs go on time.
- Communicate issues with Home Managers to get jobs out on time and satisfy builders.
- Answer multiple phone calls daily from builders for scheduling and warranty issues.
- Direct Line of Contact for builders - handle warranty and customer service issues
- Use builder Purchase Orders to create orders in RFMS Order Entry for service tickets and warranty / emergency appliance orders.
- Fix RFMS Schedule Pro issues and manipulate orders to address appliance returns and mixed delivery dates.
- Pick inventory on Order Entry and print pick tickets for warehouse staff.
- Work with warehouse Staff and managers to address job scheduling issues.
- Prioritize and categorize emails based on urgency, importance, and content.
- Manage large volume of emails. Emails must be answered within 24-48 hours to maintain customer service levels.
- Anticipate potential issues and communicate proactively to prevent escalations.
- Look in Dispatch Track software for updates on previous or current orders.
- Create and schedule orders in Dispatch Track software.
- Fix order/scheduling issues in Dispatch Track software.
- Upload scheduled job data to Dispatch Track software.
Scheduling Coordinator Requirements:
- Previous home construction experience preferred.
- Proficient with Microsoft Office Suite, especially Excel
- Resilience and the ability to stay calm under pressure.
- Communicate clearly and professionally, both verbally and in writing
- Skilled with professionally handling upset callers.
- Capability to handle multiple tasks simultaneously without compromising the quality of work.
- Must be able to lift up to 15-20 pounds.
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