What are the responsibilities and job description for the ACH Analyst - Monitoring Team position at Ally Financial?
General information
Ally and Your Career
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
ACH Specialist’s responsibility is to support Deposit Operations and Accounting with the research functions related to ACH, Funds Transfer, RealTime Payments. They will handle the monitoring of the ACH Processing Team’s processes, reclamations related to the external payments system (RealTime Payments) and disputes related to Zelle® service.
The Work Itself
- Partner with the Accounting team to resolve outstanding credits/debits related to ACH/Funds Transfer/ RealTime Payments.
- Deal directly with other financial Institutions and the Federal Reserve via phone, email, or letters to resolve any outstanding issues.
- Work closely with Disputes, Executive Customer Relations and Fraud Prevention to research ACH return items processed through the Federal Reserve Bank.
- Customer contact regarding complex or detailed explanations and or descriptions of transactions as required.
- Prepare a variety of debit and credit transactions to accomplish necessary corrections or adjustments, prepare reports, perform account maintenance review, review and mail account notices and account statements.
- Provide support and/or direction to our business partners regarding ACH/ Funds Transfer/ RealTime Payments.
- Assist in analytical accounting support to the internal business partners.
- Ensure that all cases are resolved comply with industry regulations and bank procedures; maintain the department SLAs of the department's case management system and financial controls.
- Process and decision disputes related to Zelle® service.
- Complete all monitoring reports timely and in accordance with business line procedures.
The Skills You Bring
- 1 year of ACH, Funds Transfer, RealTime Payments, financial institution risk or compliance experience required (2 years strongly preferred)
- Demonstrated advanced Excel knowledge
- AAP Certification, preferred.
- Thorough knowledge of the ACH, Funds Transfers and RealTime Payments functions and ability to handle more complex cases which require analytical and problem resolution skills.
- Extensive knowledge in FRB Returns processing via FEDLine.
- Familiarity with current banking regulations and NACHA guidelines.
- Understanding of Zelle® service.
How We'll Have Your Back
- Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Salary : $55,000 - $80,000
