What are the responsibilities and job description for the Client Liaison position at Ally Veterinary Speciality Center?

Job description

Overview

We are looking for someone who not only loves pets but will take care of their owners too.

We are seeking a dedicated and proactive Client Liaison to join our team. The ideal candidate will serve as the primary point of contact for our clients, ensuring their needs are met and fostering strong relationships. This role is essential in bridging communication between clients and our internal teams, driving positive pet patient outcomes, and enhancing overall client satisfaction.

We are a growing veterinary specialty center and are hoping to find for someone who wants to grow with us! In fact, if you are a strong worker, this is a job where you could climb the ladder.

No previous experience in a medical field is necessary.

Duties

Act as the main contact for clients, addressing inquiries and providing timely updates on their pet's stay and treatment, and scheduling appointments.
Collaborate with internal teams to ensure client's wishes are understood and met effectively.
Manage multiple client's pets during their day, ensuring high levels of customer service and satisfaction.
Utilize an electronic medical record for tracking client interactions and patient care.
Develop and implement strategies to enhance client relationships and improve internal communication.
Communicate estimates, take deposits for services, update owners on bill, and conclude bill at the end of their service.
Provide a safe and calm environment and help guide client's who are grieving to appropriate resources.

Skills

Strong work ethic with the ability to prioritize tasks effectively.

Background in hospitality, sales, or financial services is highly desirable.

Excellent communication skills, both verbal and written, including social media, with an ability to convey complex information clearly.

Preference to individuals with social media and marketing experience.

Strong organizational skills.

Ability to work collaboratively within a team environment while also being self-motivated.

Experience in building strong customer relationships.

Join us as we strive to deliver exceptional service to our clients, their pets, and our team members while growing your career in a dynamic environment!

Job Types : Full-time, Part-time

Pay : $20.00 - $29.00 per hour

Expected hours for part-time employees : 20 per week

Benefits :

401(k) matching

Employee discount

Work from home

Schedule :

8 hour shift

Ability to Commute :

Waltham, MA 02451 (Required)

Ability to Relocate :

Waltham, MA 02451 : Relocate before starting work (Required)

Work Location : Hybrid remote in Waltham, MA 02451

Salary : $20 - $29

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