Client Liaison

FFR is a leader in providing revenue cycle management services, specifically third-party collections, to our national clients. FFR specializes in medical and education debt collection, however we serve multiple industries. We continue to invest in the most recent technologies which allow us to serve consumers with multiple channels of communication and meet them where they want to communicate whether it be phone, email, texting, or live chat. With the utilization of automation and customized payment options, we go above and beyond to close the final phase of revenue management for all our clients.

Our agency is growing, and we are looking for a reliable, well-organized Client Liaison to ensure all our clients’ requests are met in a timely manner, clients receive regular communication regarding their accounts and provide general support to the Client Growth Team.

This position is in-person, Monday-Friday.

We recruit, hire, and manage to our core values:

· Driven to Succeed – continue to learn and improve

· Compassionate Assertiveness – Remain solution-focused with gaining understanding

· Bring Positive Energy – Be calm and supportive

· Be Humble – Work as a team and take credit as a team

Our passion:

· Helping people move forward

Key Responsibilities:

• Onboarding new clients
• Monitor Client Services phone lines
• Make outgoing calls to FFR Clients
• Build and maintain close relationships with clients
• Organizing, maintaining, and entering information into the Client database
• Screen feedback and requests from clients and liaise with relevant departments within the organization to provide solutions.
• Generating and sending regularly scheduled reports
• Training Clients on software functionality
• Schedule regular Client Review Meetings.
• Loading client account listings into our platform
• Demonstrate a proactive approach to problem-solving and decision-making with minimal direction.
• Take the initiative to identify opportunities for improvement and contribute to team and company growth.
• Thrive in a fast-paced, dynamic work environment, consistently meeting deadlines and adapting to changing priorities.

Experience:

• Customer Service call center
• Excellent phone communication skills
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel); scheduling appointments/updating calendars
• Prior experience handling office responsibilities, experience in customer service, or related field preferred
• Excellent written and verbal communication skills
• Minimum 1-year phone experience required
• Minimum 1-year customer service experience required
• Minimum HS Diploma required

Ideal Candidate:

• Self-starter who takes ownership of projects and drives them to completion without needing constant supervision.
• Quick to adapt to new challenges and motivated to meet goals in a rapidly changing environment.
• Comfortable making and receiving phone calls throughout the workday.

Job Type: Full-time

Pay: $66,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Call center: 1 year (Required)
• Phone Communication: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Relocate:

• Framingham, MA 01701: Relocate before starting work (Required)

Work Location: In person

Salary : $66,000 - $70,000