What are the responsibilities and job description for the Senior Salesforce Business Analyst position at Ally?
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
Primary responsibility of this role is to support the Ally Insurance organization with various strategic technology system initiatives, as well as channel strategies and efficiencies using Salesforce.com. Core job functions include collaborating with various business partners/sales to gather requirements and implement sales processes in Salesforce.com Lightning, DocuSign, or other applicable systems. Employee will also analyze the efficiency current dealer data this including accounts, dealer enrollment, approvals processes, pre-enrollment activities, events and develop easy to use tools to support our matrix partners. Deliver training material both for dealer enrollment and ongoing, focused on common questions and new business applications.
The ideal candidate must have Business Analyst experience with the ability to acquire a high technical aptitude in Salesforce.com administration and configuration and must be able to lead projects from start to finish using agile project management methodologies. He / She must exhibit strong leadership behaviors, have excellent requirement gathering techniques, must be an innovative and strategic thinker and creative problem solver. Ideal candidate must be passionate about delivering accurate results.
Candidate must reside in the Greater Metro Detroit or surrounding area – flexibility available to work from home 2-3 days/week with reporting to Detroit office the remaining weekdays.
The Work Itself
The Skills You Bring
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range: $70000 - $120000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
Primary responsibility of this role is to support the Ally Insurance organization with various strategic technology system initiatives, as well as channel strategies and efficiencies using Salesforce.com. Core job functions include collaborating with various business partners/sales to gather requirements and implement sales processes in Salesforce.com Lightning, DocuSign, or other applicable systems. Employee will also analyze the efficiency current dealer data this including accounts, dealer enrollment, approvals processes, pre-enrollment activities, events and develop easy to use tools to support our matrix partners. Deliver training material both for dealer enrollment and ongoing, focused on common questions and new business applications.
The ideal candidate must have Business Analyst experience with the ability to acquire a high technical aptitude in Salesforce.com administration and configuration and must be able to lead projects from start to finish using agile project management methodologies. He / She must exhibit strong leadership behaviors, have excellent requirement gathering techniques, must be an innovative and strategic thinker and creative problem solver. Ideal candidate must be passionate about delivering accurate results.
Candidate must reside in the Greater Metro Detroit or surrounding area – flexibility available to work from home 2-3 days/week with reporting to Detroit office the remaining weekdays.
The Work Itself
- Service the sales organization to support business objectives
- Document requirements, define scope and objectives and formulate solutions to deliver business strategies to key dates
- Works closely with business leaders and provides insight for the development of new strategies, sales processes and automation using Salesforce.com
- Leads and executes independently on enterprise projects using agile project management methodologies
- Communicates with matrix partners and stakeholders to communicate findings and raise high risk issues to management
- Ensures data validity, accuracy of deliverables while adhering to compliance policies and procedures
- Provides technical and analytical mentorship to the team members working closely with IT and offshore development teams
The Skills You Bring
- Bachelor's degree in business related field, concentration in Business Administration or analytical science preferred.
- Prior Business Analyst experience required.
- 3 years’ experience using Salesforce or similar CRM required
- Saleforce.com administration and developer certifications preferred
- Must be proficient in Microsoft Office Suite like Excel, Access, PowerPoint, Word, Jira and standard Enterprise systems
- Strong communication, interpersonal and presentation skills, including ability to articulate complex problems in a simple manner
- Extremely organized with strong time-management skills
- Proven experience with leading and managing projects using agile project management methodologies
- Proven ability to leverage technical expertise and relationships to contribute to strategy and drive business results
- General understanding of automotive industry
- Knowledge of dealer insurance products preferred
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
- Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range: $70000 - $120000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
Salary : $70,000 - $120,000
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