Front Desk - On-Site PC Technician

Job Description

Job Title:

Front Desk PC support tech

Location :

Washington, DC

Minimum Requirements:

• This is a high visibility position demanding reliable, timely delivery of high caliber service and work product.
• Demonstrated ability to image PCs/Laptops, set up and configure Windows PCs/Laptops, iPads, iPhones, and MacOS.
• Working knowledge of Windows and Mac OS Operating Systems. Working knowledge of O365 suite of applications.
• Ability to install and troubleshoot standard Office applications such as Office 365, Adobe Creative Cloud, Acrobat, but not limited to these.
• Demonstrated ability to discover, understand and communicate technical solutions and instructions with customers of varying levels of technical understanding; poise and professionalism in all customer communications required;
• Must adapt to multiple tasks and shifting work objectives; Reliable attendance, timely completion and reporting/ticketing of work tasks required.
  
  

Duties & Responsibilities:

• The individual will work onsite during the period to answer helpdesk calls and email requests for support of PCs, Laptops, Macbooks, iPads, iPhones, peripherals and any Commercial Off The Shelf (COTS) applications
• Monitor, answer and complete phone and email requests during prescribed office hours Monday through Friday;
• Respond to requests covering a broad range of support from assisting with password reset, to troubleshooting customer access difficulties, to issues with Office 365 products;
• Answer or appropriately redirect questions relating to various supported Clerk applications;
• Perform various IT support duties including imaging PCs/Laptops, setting up Windows PCs/Laptops, iPads, iPhones as well as various peripherals such as printers and scanners;
• Conduct trainings and/or participate in meetings - in person, via phone conference, remote access or chat client;
• Real-time self-completion of requests, or redirection of requests to appropriate personnel as necessary;
• Log all requests into customer tracking systems (Halo); Update and maintain other forms of work reporting and tracking as necessary;
  
  

Salary:

• $34.74/hr
  
  

Summary:

Allyon is a certified woman-owned small business dedicated to empowering cleared IT professionals to reach their career goals and building high-performance teams for our federal government clients nationwide. With over 15 years of experience supporting the federal government, we’ve proudly helped professionals like you achieve their career goals across all areas of IT. Apply today and become part of our mission to support the nation’s most critical technology, infrastructure, and cybersecurity initiatives. Together, we can drive innovation and make a difference where it matters most!

What we offer:

• Competitive pay and benefits
• 401k eligibility after 6 months including company match
  
  

Allyon, Inc. is an equal employment opportunities (EEO) employer and terms of employment are without regard to race, color, religion, sex, national origin, age, disability or genetics. Allyon, Inc. complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment.