What are the responsibilities and job description for the BDC Representative Manager position at ALM KIA SOUTH?
ALM Kia South is looking for a BDC Manager to join our growing sales department. You’ll work closely with upper management as well as the sales associate to ensure the business needs are met. A successful candidate must demonstrate superior customer service skills, excellent work ethic and motivation.
- Manage all aspects of the department including, but not limited to: scheduling staff, monitoring rep performance (calls/emails/chats) and implement and monitor BDC processes, etc.
- Work closely with the call center team to ensure all customer issues and concerns are resolved promptly.
- Coach and develop the team.
- Assist staff with answering and distributing leads, CRM generated tasks, etc.
- Develop and execute outbound internet digital and phone campaigns
- Maintain a high energy atmosphere in the department
- Drive, enthusiasm, hard worker
- Growth mindset, willing to learn
- Able to provide a high level of customer service
- Results focus: accountable, attention to detail
- Report weekly/monthly/quarterly to GM and Senior Management on department performance based on established and industry KPIs
- Automotive sales experience required
WE OFFER:
- Work/life balance – great hours & schedule options available
- Medical insurance options
- Paid vacation time
- Paid Holidays
ALM Automotive Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
