What are the responsibilities and job description for the Sales Coordinator- Post Sales position at Alma Lasers?

Job Description

Sales Coordinator- Post Sales

Salary Range : $50,000-$65,000, commensurate with experience

This position is full-time and on-site at our Corporate Headquarters in Buffalo Grove, IL

Location :

485 Half Day Rd. Suite 100

Buffalo Grove, IL 60089

Summary

The Sales Coordinator- Post Sales will provide vital support to the Post Sales Support (ACE) team by finalizing, processing, and coordinating post-sale orders for skincare, LMNT, and consumables. This role focuses on enabling field representatives to spend more time with customers by managing the administrative and operational aspects of post-sale activities. Success in this role requires exceptional organizational skills, problem-solving abilities, and the ability to work effectively with strong personalities while fostering a collaborative team environment.

Alma Lasers is a global leader in developing innovative laser, light-based, radiofrequency, plasma, and ultrasound solutions for the aesthetic and surgical markets. Our mission is to provide state-of-the-art, clinically proven technologies that enable practitioners to offer safe and effective procedures, enhancing patient outcomes. Employees at Alma Lasers appreciate the company's supportive environment, opportunities for professional growth, and commitment to innovation. Joining our team means collaborating with industry experts dedicated to advancing medical aesthetics. We offer competitive compensation, comprehensive benefits, and a culture that fosters creativity and excellence. At Alma Lasers, your contributions directly impact the success of our clients and the satisfaction of their patients. If you're passionate about innovation and seek a dynamic work environment where your skills are valued, Alma Lasers is the place for you. Join us in revolutionizing the aesthetic and surgical markets with cutting-edge solutions.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Order Processing : Finalize and process sales quotes
Customer Support Coordination : Manage customer-related tasks such as RMA follow-ups, pickups, reorders, and issue resolution.
Sales Enablement : Provide sales information to the Post Sales team.
Database Management : Ensure database integrity and maintain accurate field inventory records.
Collaboration with Teams : Work with finance on payment collections, sales stipends, and order invoices. Liaise with client relations and marketing for materials and support.
Event Support : Attend company events such as AAF, BOB’s, and NSM’s to provide on-site support as needed.
Order Volume Management : Process a minimum of 10-15 orders daily, ensuring efficiency and accuracy.
CRM Expertise : Utilize Salesforce and other systems to process and manage orders effectively.

Competencies

Initiative and proactive problem-solving.

Strong organizational skills and attention to detail.

Effective communication, both written and verbal.

Ability to multitask and manage multiple priorities.

Quick learner with a proficiency for acquiring new skills.

Education and Experience Required

Bachelor’s degree (preferred) or equivalent professional experience.

1-3 years of experience in a professional office environment, preferably in sales support or operations.

Skills Required

Positive attitude and approach to the job responsibilities and the Alma team

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

Experience with pivot tables preferred but not required

Experience with Salesforce and / or NetSuite (preferred).

Positive, team-oriented attitude with a focus on continuous improvement.

Strong math skills and the ability to manage large amounts of information.

Supervisory Responsibility

This position has no direct reports but assists in mentoring peers and other departments as needed.

Work Environment

Office-based role with routine use of computers, phones, and other standard office equipment.

Requires occasional lifting of up to 10 pounds and, less frequently, up to 25 pounds.

Travel

Up to 10% travel for company events and support.

Work Authorization

Documentation showing eligibility to work in the United States will be required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Alma, Inc. is Equal Opportunity Employment :

We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

E-Verification :

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Salary : $50,000 - $65,000

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