What are the responsibilities and job description for the Call Center Representative position at Alma Optics?
Job Title: Call Center Representative
Location: Alma, MI (Alma Optics)
Job Type: Full-Time
Are you friendly, motivated, and passionate about delivering outstanding service? Join our growing team at a fast-paced optometry office with five locations, where we are committed to exceptional patient care and fostering a workplace built on a strong foundation of values.
We’re seeking a full-time Call Center Representative who is a team player ready to contribute to our positive reputation. Optical experience is a plus but not required—we’re excited to train the right candidate!
Our practice is built on a strong foundation of values that guide how we work, interact, and serve. As part of our team, you’ll be expected to embody these core principles, which are integral to maintaining a positive and productive workplace. These values reflect our commitment to excellence, personal growth, and delivering exceptional patient care:
- Contribute to Our Positive Reputation: Build trust and loyalty with patients, team members, and the community by providing exceptional service and maintaining a professional, polished appearance.
- Humbly Confident: Lead with confidence and a willingness to learn and grow.
- Pursue Excellence: Strive to exceed expectations in all aspects of your role.
- Exude Professional Maturity: Demonstrate accountability, poise, and integrity in all interactions.
Responsibilities:
- Answer incoming phone calls professionally and address patient inquiries.
- Schedule appointments efficiently to ensure smooth patient flow.
- Verify insurance benefits and co-pays accurately.
- Process payments for services and products over the phone.
- Coordinate patient referrals to specialists as needed.
- Update and maintain patient records with accuracy and confidentiality.
- Collaborate with team members to support seamless office operations.
- Assist in additional tasks and projects as assigned by management.
Qualifications:
- Previous experience in a customer service or administrative role (preferred).
- Strong communication and interpersonal skills.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite, email, and scheduling systems).
- Ability to multitask and work efficiently in a fast-paced environment.
- Exceptional attention to detail and organizational skills.
- Friendly demeanor and commitment to providing outstanding patient care.
- Willingness to learn and adapt to new processes.
- Prior experience in an optometry or healthcare setting is a plus but not required.
What We Offer:
- Competitive salary and benefits package.
- Weekly payroll.
- Opportunities for professional development and growth.
- A supportive and collaborative team environment.
- Discounts on eyewear and eye care services.
How to Apply:
If you’re a proactive and detail-oriented leader passionate about creating a positive impact in a healthcare setting, we’d love to hear from you! Please submit your resume by applying through really or by completing an application at any of our locations
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Alma, MI 48801 (Preferred)
Work Location: In person