Technology Specialist

Summary  Alma is a cloud-based student information system (SIS) that supports K-12 administrators, teachers, parents, and students. We are a passionately driven team with the mission to provide this resource to every school.   We are looking for a Temporary Technology Specialist who is passionate about empowering educators and using technology. This role will be three months long.    We love to talk to our customers, so excellent written and oral communication skills are critical. You will be the main point of contact for customers with questions, requests, or troubleshooting problems relating to third party integrations. .    We are especially interested in candidates who have experience working in schools and understand both the joy and the burden educators feel daily. This role plays a critical role in the overall success of the support team and the assurance of customer satisfaction and success.   For candidates based in the Portland metro area this is a hybrid position.    Key Responsibilities  Act as the subject matter expert (SME) for Alma’s App Center. Maintain version control protocols for vendor templates. Meet with new vendors to ensure our data mapping is accurate. Define specifications for the files needed for each new vendor.  Conduct thorough quality assurance (QA) for all tickets related to integrations. Respond to customer integration questions via Intercom or other communication channels. Serve as the expert for customer-facing calls, addressing complex integration topics. Develop a strong understanding of Alma’s public API documentation to address customer inquiries. Understand vendor specs and determine when to use Alma’s Public API vs. OneRoster API Education and Experience Bachelor's degree or equivalent work experience  Experience in a K-12 setting, or tech specialist role  Strong Communication skills, both oral and written  Detail-oriented; strong organizational and time management skills  Fluent in Excel    Desired Knowledge, Skills, and Abilities  Energetic and self-motivated Strong interpersonal skills and ability to thrive in a fast-paced, team environment  Ability to manage multiple projects at a time while paying close attention to detail  Ability to work independently and as part of a team  
 Technologically adept, utilizing modern computer business systems (Google, Slack, JIRA, etc.)  Openness and willingness to learn Analytical mindset with the ability to solve complex issues. A passion for interacting with customers and building the Alma community   Who We Are : Alma is a cloud-based student information system (SIS) that serves K-12 administrators, teachers, parents, and students. We serve schools and districts across the US and internationally and aim to improve education by empowering the most significant learning resource students to have at school : educators.    As individuals, we take ownership of our roles and responsibilities. As a team, our solutions have both an educational & societal impact, and we take that very seriously. We are agile, fast-paced, evolving, and determined to make a difference.   The students, parents, and educators Alma serves come from every walk of life : they attend public, private, and charter schools in cities, suburbs, and rural areas. Our users include English language learners, people with disabilities, gender minorities, families experiencing housing instability, and students who will be the first in their families to go to college.   It is fundamental to Alma’s mission that we continue to build a team with diverse lived experiences and perspectives to anticipate better and serve all students' needs. To that end, we hire for culture add over culture fit and strive to create an environment where all team members voices are heard and welcomed. In addition, we are committed to maintaining a workplace where people can be themselves each day.    All Alma team members receive health benefits, significant paid time off and holidays, and a competitive base salary. A Note to Applicants : Studies have shown that people from historically underestimated groups are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We know from experience and past hires that the best person for this role will likely only check some boxes listed here. We encourage you to apply, even if you don't believe you meet all the qualifications described.   Alma Technologies is an Equal Opportunity Employer. We evaluate qualified applicants regardless of race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. Powered by JazzHR