Desktop Support/Infrastructure Network Support

Position:Desktop Support Technician/Infrastructure Network Support

Location: 7575 Fulton St East, Ada, MI 49355(Onsite)

Duration: Contract(W2)

Job Description:

We are seeking a skilled Desktop Support Technician to join our team. The ideal candidate will have experience with hardware upgrades, system imaging, and end-user support.

Key Responsibilities:

• RAM Upgrades: Perform memory upgrades on various computer systems to enhance performance.
• System Imaging: Utilize SCCM and PXE boot methods to deploy and manage system images.
• Active Directory Management: Manage user accounts, permissions, and group policies within Active Directory.
• Asset Management: Maintain accurate records of hardware and software assets.
• ServiceNow Utilization: Use ServiceNow for incident tracking, change management, and documentation.
• User Account Setup: Configure user accounts on newly imaged devices and ensure proper access.
• Follow-Up Support: Verify with users that their accounts and systems function correctly post-setup.
• Desktop Support: Troubleshoot and resolve hardware and software issues for end-users.
• Office 365 Management: Install, configure, and troubleshoot Office 365 applications.

Qualifications:

• Proven experience in desktop support and system administration.
• Proficiency with SCCM, PXE boot, and system imaging techniques.
• Strong knowledge of Active Directory and user account management.
• Experience with asset management practices.
• Familiarity with ServiceNow or similar IT service management tools.

Job Type: Contract

Pay: $20.00 - $25.00 per hour

Schedule:

• Monday to Friday

Ability to Commute:

• Ada, MI 49355 (Required)

Ability to Relocate:

• Ada, MI 49355: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25