What are the responsibilities and job description for the Customer Service Representative position at Aloe Queen, Inc.?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to handle inquiries with professionalism. They would also need to be tech-savvy in order to be able to input data into our database for order processing. This position is essential in ensuring customer satisfaction and fostering long-term relationships. Follow orders all the way through the order process until the order is done and the customer has received it.
Duties
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle customer complaints with empathy and resolve issues promptly while maintaining a positive attitude.
- Perform data entry tasks to update customer records and maintain accurate information in the database.
- Process transactions including cash handling and sales efficiently while adhering to company policies.
- Collaborate with team members to improve service delivery and enhance customer experience.
- Maintain knowledge of company products, services, and promotions to effectively assist customers.
- Follow up with customers as needed to ensure their satisfaction and address any ongoing concerns.
Requirements
- Proven experience in a customer service role or similar position is preferred.
- Strong phone etiquette and excellent verbal communication skills in English and Spanish.
- Proficient in data entry with attention to detail for accurate record keeping.
- Ability to communicate effectively with diverse customers and understand their needs.
- Experience in sales or office environments is advantageous.
- Strong problem-solving skills with the ability to remain calm under pressure.
- Familiarity with cash handling procedures is preferred but not mandatory.
Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment!
Job Type: Full-time
Pay: From $12.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Work Location: In person
Salary : $12
